COMMUNICATIONS GROUP SOUTH AFRICAN AIRWAYS, UNITED AIRLINES, EMIRATES, WEBER AIRCRAFT, LUFTHANSA, INFLIGHT PERIPHERALS, SICMA AERO SEAT, LABINAL AERO SYSTEMS, TELEFONIX, BOEING, B/E AEROSPACE & TEAC AMERICA

BACKGROUND b b As an exercise during the Atlanta workshop, teams were established to examine and recommend solutions to major problems which are inherent in the Seat Integration and/or IFE program industry. The following participants in this particular group undertook the issue of communications and management of the IFE program as the task to examine and recommend positive rectification to the WAEA members and the IFE/Airline community for input and resolution.

MEMBERS b b Christopher HolmesB/E Aerospace, Seating Products Group b b Barney GravesBoeing Airplane Services b b Nadir Sardar Ali BholaEmirates U.A.E. b b Geoff UnderwoodInflight Peripherals b b Francois VigierLabinal Aero Systems b b Herbert HerteuxLufthansa German Airlines b b Christophe AccolasSicma Aero Seat b b Ruth Rosenbrock South African Airways b b Conley HolderSouth African Airways b b Kenneth ZwaneSouth African Airways b b Michael Mayer United Airlines b b Judy HunterWeber Aircraft, Inc. b b Roger Ericksontelefonix & Co-Chairman b b Dan VargasTEAC America & Co-Chairman

Problem/Issue   There is a need for a standard method in establishing roles, responsibilities and contractual links between the various vendors in support of an IFE program for both “New” aircraft programs and “Retrofits” of aircraft. There are many problems that arise in an IFE program due to the lack of expedient information dissemination, unclear responsibility roles and ripple effect changes that jeopardize delivery dates

Recommendation: Program Definition Meeting b Prior to ITCM b Airline Run b Departments Represented: Contracts, Purchasing, Program Management, Marketing, EngineeringContracts, Purchasing, Program Management, Marketing, Engineering b The meeting IS NOT a Technical Design Meeting

IFE PROGRAM PARTICIPANTS b Airlines b Seat Supplier(s) b IFE supplier b Airframer b Peripheral System Suppliers b Regulatory Agency (if needed)

Meeting Purpose (Deliverables) b b Establish Roles and responsibilities of participants Establish Primary and Alternate contacts of participants Establish ramifications and/or remedies if schedules if/when not being met. b b Establish Preliminary Timeline b b Develop Program Organization Chart Airline Key Contact players Supplier Roles (primary, secondary)

Meeting Purpose (continued) b Discuss All Known contractual issues b Verify NDAs in place b Establish tools of communication b Define Program Expectations what is required at ITCMwhat is required at ITCM what is required at PDRwhat is required at PDR what is required at CDR/FSCwhat is required at CDR/FSC what is required at FAIwhat is required at FAI