Return On Ideas Bill Kenney 1
Mission Process Innovation Technology Consulting Delivery Results Benefits Confidential
Process Through service portfolio Adaptive engagement model Consulting services Develop roadmap Deliver returns Global sourcing strategy Portfolio assessment On a global delivery platform With high performance management Ensuring secure availability Through top-tier talent Effective transition Management of operations Build the idea Confidential
Innovation Technology Focus Web services Linux Mobile Broadband Multimedia System-on-chip Broadband Optical Storage area networks Idea Innovation council Initial business plan Proof of concept Business plan Beta delivery Launch & delivery Innovation process Confidential
Technology Consult Develop & deploy Manage & evolve Business process Business applications Custom applications IT infrastructure Confidential
Consulting Technology consulting Process consulting Business consulting Cross- Industry services Confidential
Process PlanArchitectDeployConsultManageEnhance Confidential
Global Delivery Development Center – India Delhi Client location – Mexico Acapulco Client location – USA San Francisco, CA Client location– Japan Yokohama Confidential
Results AfterBefore Our client wanted to establish a co- sourcing model for strategic flexibility Needed to lower costs for enduring competitive advantage Move from a fixed cost model to a variable cost model Improve predictability of service delivery and enhance credibility of the IS organization. Developed interview guides for project managers and offshore program managers Created an automated survey to collect project-level data and ratings Collected quantitative as well as qualitative data on the outsourcing program Synthesized data to develop recommendations and a roadmap for next steps Confidential
Benefits 35% cost savings to the client 99.95% uptime for individual production servers 98% uptime for development and application servers Response time reduced to 30 minutes (for 95% of responses) from the earlier 2 hours Increased end customer satisfaction by reducing average call handling time by 18% Confidential
Thank You Confidential