© 2003, Educational Institute Chapter 5 Property Management System Interfaces Managing Technology in the Hospitality Industry Fourth Edition (469T or 469)

© 2003, Educational Institute 1 Competencies for Property Management System Interfaces 1.Describe the features and benefits of interfacing a point-of-sale system with a hotel property management system. 2.Identify issues that managers should assess when interfacing a point-of-sale system with a hotel property management system. 3.Describe the features and functions of a telephone call accounting system. (continued)

© 2003, Educational Institute 2 Competencies for Property Management System Interfaces 4.Distinguish between hard-wired and micro-fitted electronic locking systems. 5.Identify the features and functions of an energy management system. 6.Identify automated services that hotels provide for guests and describe guest-operated devices that may interface with a hotel property management system. (continued)

© 2003, Educational Institute 3 Common POS Terminal Locations  Restaurants  Bar and lounge areas  Room service stations  Concession areas  Gift shops  Pool and spa areas  Pro shops

© 2003, Educational Institute 4 POS to PMS Data Transfer Issues File format requirements for data transfer Downtime during PMS system update routine Type of data transmitted  Guest check totals or itemized amounts  Special meal plans and/or promotions  Taxes  Tips  Transmit as data collected or batched and sent (continued)

© 2003, Educational Institute 5 POS to PMS Data Transfer Issues Data storage  Storage in PMS files or in POS files  Length of time data stored Contingency plans for interface failure (continued)

© 2003, Educational Institute 6 CAS Features  Automatic identification of outward dialing (AIOD)  Automatic route selection (ARDS)  Least-cost routing (LCR)  Call rating program (CRP)  HOBIC system interface

© 2003, Educational Institute 7 CAS Functions  Call placement  Call distribution  Call routing  Call rating  Call record

© 2003, Educational Institute 8 CAS/PMS Interface Advantages  Enhanced services and guest satisfaction  Improved communications networking  Improved call pricing methods  Minimized telephone traffic expenses  Automatic charge posting to guest folios  Automatic call detail records  Detailed daily reports of telephone transactions

© 2003, Educational Institute 9 Electronic Locking Systems Hard-wired locking systems  Centralized master code console  Controlled doors cabled to master console Micro-fitted locking systems  Locks configured as individual stand-alone units  Each door has a microprocessor  Terminal at front desk encodes keycards  System relies on predetermined sequence of codes

© 2003, Educational Institute 10 EMS Controls  Demand control  Duty cycling  Room occupancy sensors

© 2003, Educational Institute 11 Auxiliary Guest Services  Automated wake-up calls  Message-waiting systems  Voice messaging systems  Voice mailboxes

© 2003, Educational Institute 12 Guest-Operated Devices Self-check-in/self-check-out systems In-room entertainment systems  On-screen controls (DVD/CD functionality)  CD library  Digital music channels  Music video library  Video games In-room vending systems Guest information services