Major Projects & Campus Services Bob Alcock 28 September 2007

Hellos and Goodbyes

Aspirations &Expectations Top 20 by 2010

Aspirations &Expectations Top 20 by 2010 Top 17 by 2007 Top 4 National Student Survey Park Lane Direction of Travel Timing relative to Fee Increases

Times’ sensitivity analysis (b)

Sheffield 7 th 27 th Not only do we need to get there – we need to stay there

Internal assessment – 1 red line proxy top 20, blue top 10

How do we compare? Landscape Buildings

Landscape Everyone knows we are the best in the UK Are we really?

Landscape Everyone knows we are the best in the UK Are we really? Landscape is not just plants, trees & grass

Landscape Everyone knows we are the best in the UK Are we really? Landscape is not just plants, trees & grass Does the Great Hall car park look Top 20? Does On street parking?

Buildings The Poor Relation of the Grounds

Buildings The Poor Relation of the Grounds Condition Survey No News to Us but Under-Investment for Years has its Consequences

Buildings The Poor Relation of the Grounds Condition Survey No News to Us but Under-Investment for Years has its Consequences Annual maint from £1.1m to £4.4m £277m to improve our buildings

Why are the Grounds so Good? They are well Designed; and Well Maintained

Why are the Grounds so Good? They are well Designed; and Well Maintained We need to get the buildings to the same quality as the Grounds

Expectations Amount of Capital and LTM Staff and Student Expectations

Expectations Amount of Capital and LTM Staff and Student Expectations Make Amory/ Queens etc. Attractive

Expectations Amount of Capital and LTM Staff and Student Expectations Make Amory/ Queens etc. Attractive DONE THAT but

Expectations Amount of Capital and LTM Staff and Student Expectations Make Amory/ Queens etc. Attractive DONE THAT but We need to keep them attractive

So, we are faced with Unprecedented levels of investment in our buildings; And will be faced with Unprecedented levels of expectation both in terms of delivery of such a large capital programme but also in the quality of day to day maintenance

How Do We Manage These Demands and Heightened Expectations?

Goals of Corp Services Objective 1: Improve the infrastructure of the University’s campuses such that they are consistent with the new student fee environment

Goals of Corp Services Objective 2: Improve our student, staff and visitor facing services to ensure an efficient and pleasant experience for the customers of our processes and facilities

Goals of Corp Services Objective 3: Identify and develop working practices across the current existing services to improve efficiency and effectiveness in the delivery of our outputs to our customers

Goals of Corp Services Objective 4: Improve the quality of management and customer information we provide to improve decision making and develop appropriate customer expectations of our facilities and services.

Goals of Corp Services We need to plan to deliver That will lead to changes Changes that will bring success

Campus Services Joining up repairs, maintenance, cleaning, building management and security Facilities management - HS Direct labour – Est & Bld Estates Patrol – HS Best way to merge

Major projects To bring a clear focus to the delivery of the £277m investment (and this excludes Cornwall phase 3) Affects current Building and Estates project teams Best way to grow – more staff

Issues Communication Centralised Transport Bottom 20 Toilets Bottom 20 What Else? Customer Facing They pay our wages

These Things Never Happen

Direct Labour Staff Never blame Contractors/ Contract Managers Contract Managers Never blame Direct Labour B&E Never blame HS HS Never blame B&E

The Customers simply don’t care – they just want job done

What Can I Do Better? What Can We Do Better? What Can We Do Better Together? What Do We need to Do it?

Meetings, Meetings, Meetings Good Response Welcome Change

Meetings, Meetings, Meetings Have Your Say Are We getting this Wrong?