1 OCS and Exchange in Action Nathan Winters – Exchange MVP Dimension Data – Lead Consultant MMMUG –

2 Communications Instant Messaging Conferencing Enterprise Voice Messaging Calendaring Unified Messaging Microsoft Unified Communications

3 OCS 2007 R2 Architecture Public IM Clouds Windows Live AOL Yahoo Remote Users Remote Users Edge Servers DMZ Data Audio/ Video Federated Businesses Front-End Server(s) PSTN Backend SQL server Advanced Media GW Exchange 2007 Server UM Voic UC endpoints Archiving Server Active Directory (Mediation Server) Workloads: IM/Presence Conferencing Voice UCAS Applications Apps sharing Web Components Group Chat SIP Monitoring Server Communicator Web Access OCS 2007 R2 Pool

4 Exchange 2007 Server Roles DMZ Exchange 2007 Edge Server Windows Server Exchange 2007 Edge Transport Windows Server Exchange 2007 ClientAccess Hub Transport Mailbox UnifiedMessaging Intranet Exchange 2007

5 Our Demo Environment

6 Clients and Devices for OCS 2007 R2 Office Communicator 2007 Office Live Meeting 2007 client Conferencing Add-in for Microsoft Office Outlook RoundTable Office Communicator Web Access Office Communicator Mobile Office Communicator phone experience PC peripheral devices

7 Exchange Server 2007 Investment themes Operational Efficiency Anywhere Access Built-in Protection Enterprise-class availability at lower cost Protection from internal and external threats Simplified compliance for the organization Unified messaging solution Outlook experience from desktop to mobile devices Efficient collaboration: meetings and document sharing Optimized for performance and scalability Easier and more flexible deployment Greater administrator productivity

Voice and exist as separate inboxes hosted on separate servers accessed through the desktop for and the phone for voic Fax messages come to stand-alone fax machines and require personnel to monitor Users and administrators have to manage their communications from multiple locations with multiple sets of tools

9 Operational Flexibility & Control Extensible Communications Platform Streamlined Communications

10 Delegation Key features Inbound & Outbound Calls Multiple delegate support Multiple executive support SimRing exec and delegates or delegates only Configurable through Communicator by Executives Delegates must use Attenda nt 10

11 Communicator Attendant Call management application for team assistants Key Features  Single Screen UI for multi-call handling  Rich presence in contact list and groups  Incoming conversation queue  Consultative, Safe & Blind transfers  Integrated conversation history, templates & notes.  Client-side Music on Hold  Repeat caller notification Team assistants and front-desk receptionists using presence to manage conversations and provide fast, efficient service to callers

12

13 Communicator Mobile NEW: Single Number Reach Performance improvements Mobile presence state Usability enhancements NEW: Communicator Mobile for Java Nokia (S40), Motorola RAZR (v3XX)

14 The Unified Mobile Device Currently have a minimum of two numbers Work Extension Work Mobile Personal Mobile x,y,z Can Simultaneous Ring \ Auto Forward Set through MOC and CoMo Unifying the Experience What about the other way around: Dialling out from your mobile..?

15 Single Number Reach Provide single number for business communication Mobile devices are an extension of your company identity Incoming calls to work number are routed to mobile device Outbound calls from phone use work number identity One voice mailbox for all work-related communication Maintain enterprise relationship with value chain participates even if key employee departs

16 Single Number Reach Scenario: Alex calling Ben Alex select Call via Work (signal goes trough the cellular network data channel) Alex and Ben both receive call back from OCS (signal goes through cellular network voice channel+ PSTN) BenAlex

17 Communicator Web Access HTML-based IM, presence, & desktop sharing Key Features  Consistent experience, no training  Ability to invite anonymous users  Cross-platform support, zero client  Multi-party instant messaging  Web based desktop sharing  Add audio to an existing session by OCS dial out to a preferred device Use a web-based version of Office Communicator to find people, see their presence, IM with them, desktop share, or start an audio conference

18 Cross Platform Desktop Sharing Communicator based sharing of desktop programs Key Features  One click sharing from Communicator  CWA* for browser based experience  Call Me  Fast rendering Collaborating users can share their desktop programs across different platforms * Communicator Web Access

19 Group Chat Persistent topic based conversations Key Features  List of available Chat Rooms  Chat Room History  Customizable filters and alerts  Archiving for compliance Teams can collaborate with each other by participating in topic based discussions that persist over time

Teams can set up a call workflow to answer incoming calls, route to a queue and deliver to an available team member to respond to the inquiry Response Group User configurable call treatment, queuing & routing Key FeaturesKey Features IVR, Speech Recognition and Text-to-Speech Call Treatment User-configured routing rulesUser-configured routing rules Serial, parallel, longest Idle & round robin routing Call Queuing with Music on HoldCall Queuing with Music on Hold Agent presence aggregationAgent presence aggregation Call context on inbound callsCall context on inbound calls

Save conferencing costs by setting up an on-premise audio-conferencing bridge for both internal and external users Dial-In Conferencing On premise audio conferencing bridge Key FeaturesKey Features Supports VoIP and/or PSTN dial-in Conferencing AttendantConferencing Attendant Scheduled or reservationless conference

22

23 Streamline Communications Intuitive experience for end users to manage their communications Empower your workers with software-powered voice Find & communicate with the right person, right now Rich, flexible, integrated conferencing solutions Click-to-communicate from where you work Anywhere access on any device

24 Operational Flexibility & Control Provide the choices users want with the control you need Reduce costs while expanding options Ensure compliance and security Centralize provisioning Simplify management Provision devices that meet user needs Reduce costs while expanding options Ensure compliance and security Centralize provisioning Simplify management Provision devices that meet user needs

25 Extensible Communications Platform Build on a platform that works with what you have today Extend your existing telephony infrastructure Build communications into any business solution Quickly develop solutions with well-known tools Deliver more secure communication solutions

26 Key Concepts Presence Different Groups Automation Custom Presence Instant Messaging Escalation to other media Voice LiveMeeting Transfer Call Outlook & OWA Integration Exchange Unified Messaging Communicator Web Access

27 Key Concepts LiveMeeting Dial in conferencing Access from the Web Communicator Mobile v3 Response Group Attendant Console Delegation (Boss/Admin) Group Chat Desktop Sharing

28 Q & A Contact Details Nathan Winters – Lead Consultant – Exchange MVP