Capital One Pro Bono Program: Engaging with Non Profit Partners June 2009

Capital One supports communities through three major focus areas: Education, Community Development, and Financial Literacy Through Community Affairs, Capital One invests in programs that encourage education, community development, and financial literacy in each of the communities we serve. We believe that partnering with our communities to focus on these three areas helps build safe, vibrant, and thriving neighborhoods - that is the key to economic success.

Both locally and nationally, Capital One directs resources strategically to maximize impact in the community Board Service Nonprofit Partner “The Multiplier Effect” Pro Bono GrantsVolunteerism

The Capital One Pro Bono program leverages the intellectual talent of our associates to deliver projects for community partners HR Legal Finance IT Brand Marketing Pro Bono Program In 2008, Capital One associates donated more than 2600 hours to 50 nonprofit partners resulting in more than $2MM worth of services

Experience confirms five keys to unlocking a successful pro bono project for both volunteers and the nonprofit 1.Be decisive 2.Keep the project on time 3.Understand roles & responsibilities 4.Be responsive and communicative 5.Understand what everyone wants from the experience

Capital One pro bono projects generally follow a consistent, repeatable process to deliver successful engagements FulfillMatchAssess Type of Request Partner Criteria/ Eligible Evaluate & Tell the Story Intake Process leverages technology for consistency Associates acting as engagement managers perform a significant role during this stage Investing in our communities

Case Study: IT and Goodwill of Greater Washington The Pro Bono Investment Capital One’s IT team reviewed the state of information technology at Goodwill of Greater Washington and provided an assessment, recommendation, and a high level plan of our findings. This included interviews with the CEO, department heads, the IT consultant and key stakeholders. The team then presented final findings and recommendations to Goodwill’s leadership team. The Opportunity The Goodwill of Greater Washington had an IT system that was antiquated and not serving the organization well. Capital One’s IT Corps conducted an assessment and helped Goodwill indentify what improvements should be made. The Impact As a result of the pro-bono strategic assessment, significant improvements were made to overall processes, infrastructure, risk management, general procedures, and most importantly, productivity. With the recommended strategy, GGW realized more than $125K in annualized savings by delivering more efficient IT services. “The input and value they provided was worth more money than we could afford. Our organization will grow because of the support of Capital One.” -- Catherine Meloy, President and CEO of Goodwill of Greater Washington About Capital One IT Team Capital One developed Tech Corps in Tech Corps is focused on growing the IT skills and capabilities of selected community based organizations. Services performed by Tech Corps include software training, computer lab builds, mentoring, and strategic planning Learn more about the company and its commitment to the community at

Common Impact and Capital One partner on landmark research study of nonprofit organizations GOAL Help nonprofits, and their funders, identify back-office investments that will build long-term organizational sustainability. APPROACH Common Impact and Capital One began a three-phase research study to explore: How much nonprofits invest in back-office functions such as marketing, IT, and HR How to identify back-office investments that promote organizational strategy How strategic investments promote long-term sustainability and impact “We are thrilled to have the support of Capital One, without which this substantial research effort would not be possible.” – Theresa Ellis, founder and managing director of Common Impact

QUESTIONS? Matt Hines, Capital One, Karen Horwitz, Common Impact, Thank you!