1 hyper PPT/ / THe Tietojohtaminen ja hypermedia Tuija Helokunnas

2 hyper PPT/ / THe Sisältö Tietojohtaminen Tietämyksen hallinnan peruskäsitteitä Uuden tiedon syntyminen Organisaation kolme ulottuvuutta Tietoverkot tietämyksen hallinnassa

3 hyper PPT/ / THe Tietojohtaminen Tietoturvallisuuden johtaminen Sähköinen liiketoiminta Tietoyhteiskunta Ohjelmisto- liiketoiminta Tiedon johtaminen liiketoiminnassa

4 hyper PPT/ / THe eBusiness Information Management in Business Knowledge is critical success factor Production of information products eBusiness new business processes and models product differentiation minimisation of transaction costs customer relationship management

5 hyper PPT/ / THe Software Business Information Security Management Development, delivery, acquisition and maintenance of software Management, planning and implementation of large information programs Use of ICT systems in collaboration support and competence development Management and planning of the security of information systems

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7 hyper PPT/ / THe Knowledge Philosopher: Mental models, definitions Psychologist: Interaction and learning process IT expert: Data & information management Economist: Resource

8 hyper PPT/ / THe Definition of Knowledge Justified true belief (Platon) Mix of framed experience, values, contextual information and expert insight Is embedded in documents organizational routines processes practices norms (Davenport & Prusak 1998: Working Knowledge ) Knowledge lives in people (

9 hyper PPT/ / THe Data, Information, Knowledge I will select the following courses this Autumn…because I need to understand … KNOWLEDGE - analysed, - understood and - balanced information INFORMATION DATA Information and KM Courses: Basics of Information… Advanced Course on KM …...

10 hyper PPT/ / THe Knowledge Types Tacit knowledge know-how mental models, beliefs, perceptions not easily visible or expressible "We can know more than we can tell" Explicit knowledge formal and systematic expressed in words and numbers ( M. Polanyi 1966: The Tacit Dimension) Implicit, emerging, intuitive, potential,... knowledge

11 hyper PPT/ / THe Knowledge Management (KM)- Competence Management Focuses on ways of sharing and storing the knowledge of individuals, as a means of improving the competency, speed, efficiency - and profitability - of the larger whole ( Is about connecting people to people and people to information to create competitive advantage (

12 hyper PPT/ / THe How Is Knowledge Created? Theory by Nonaka & Takeuchi 1995: The Knowledge Creating Company: Knowledge conversion: Social interaction between tacit and explicit knowledge Knowledge conversion is interaction between individuals Organisational knowledge is based on tacit knowledge of individuals

13 hyper PPT/ / THe Four Modes of Knowledge Conversion Socialization Internalization Externalization Combination Tacit knowledge Explicit knowledge Tacit knowledgeExplicit knowledge From To (Nonaka & Takeuchi 1995: The Knowledge Creating Company)

14 hyper PPT/ / THe Contents of Knowledge Socialization Sympathized Knowledge Internalization Operational Knowledge Externalization Conceptual Knowledge Combination Systemic Knowledge Tacit knowledge Explicit knowledge Tacit knowledgeExplicit knowledge From To (Nonaka & Takeuchi 1995: The Knowledge Creating Company)

15 hyper PPT/ / THe The Three Dimensions Of an Organisation Mechanistic Dynamic Organic (Ståhle & Grönroos 1999: Knowledge Management, 2000: Dynamic Intellectual Capital)

16 hyper PPT/ / THe KM in the Corporate Environments Mechanistic environment Quality systems and manuals Organic environment Quality Management Programmes Knowledge arises from dialogues Joint discussions to reach consensus Dynamic environment Controversies & dialogues create chaos Innovation management

17 hyper PPT/ / THe Knowledge Management - Collaboration Standards, Documents Values, Handbooks,... Thoughts Ideas, Comments, Critics Means for sharing implicit & tacit knowledge Means for sharing explicit knowledge Teaching, explaining Working together to achieve a shared goal

18 hyper PPT/ / THe How is Knowledge Found? Codification: IT is used to build a corporate memory where all knowledge on problem solving situations is carefully stored for reuse Personalisation: IT is used mainly as a means for communication to enable creation of new knowledge (Hansen et al. 1999)

19 hyper PPT/ / THe Organization Memory Customer Relationship Managament System Fault Management System Customer Problem Solving System

20 hyper PPT/ / THe Document management Web GroupwareDatawarehouse ERP- database M&S database Users Portal OrganisePersonalisePublish Access Text search Metadata Portal server Data Source B. Szuprowicz Implementing Enterprise Portals 2000 Concept of an Enterprise Portal

21 hyper PPT/ / THe Case: Partnering via Extranet component order system manufacturer component manufacturer component delivery from factory system assembly system requirements system manufacturer

22 hyper PPT/ / THe Knowledge Management Applications A lot of redundant www applications and knowledge bases Access rights restrict even the necessary use of knowledge sources Can we trust in the contents of the knowledge sources? a lot of content providers anyone can publish anything

23 hyper PPT/ / THe Characteristics of WWW/ WAP Applications Unique system Hundreds of unknown users Implementation cycle very fast Customised system based on components Often publishes contents of conventional systems Typically contains structured data Security requirements often tight

24 hyper PPT/ / THe Collaboration Tools ENTERPRISE PORTALS KNOWLEDGE FINDER WWW-PAGES PHONE DISCUSSIONS TELE- CONFERENCE VIDEO- CONFERENCE SCHEDULE GROUPWARE

25 hyper PPT/ / THe Summary