Frederick Taylor Introductions Olayele Adelakun (Ph.D) Associate Professor CTI Office: Room 735 CTI 7th Floor Phone: Fax: Web:

Frederick Taylor IS 371 Introduction to IT Management Agenda: Administrative things Class policies Syllabus Introduction to management

Frederick Taylor Introductions (and attendance) Please speak loud enough for everyone to hear What is your name and pronunciation What is your major? Do you have work experience? What is your technology experience? School? Work? Is there anything special you want from this class?

Frederick Taylor Course material is available through the Course Online and Distance Learning site. You may submit your assignment through DL/COL or on paper. Lectures are recorded and available for viewing. A CLASS POLICIES

Frederick Taylor Feedback/Participation Share your thoughts Ask questions Give me verbal and non-verbal feedback Don’t just sit there... nod, smile, frown, shake your head A CLASS POLICIES

Frederick Taylor A CLASS POLICIES What’s Wrong With This Class “There’s a lot of material.” “Too many theories and models” “It’s too business oriented.” “It’s not a programming class.” “Too much reading.” “It’s a lot of work.” “You (me) don’t follow the book exactly.”

Frederick Taylor Required text: Information Systems Management in Practice, 8th edition, by Barbara C. McNurlin, Ralph H. Sprague, Jr. and Tung Bui, ISBN: A CLASS POLICIES

Frederick Taylor A94 and above A-90 – 93 B+87 – 89 B84 – 86 B-80 – 83 C+77 – 79 C74 – 76 C-70 – 73 D+67 – 69 D64 – 66 D FLess than 60 A CLASS POLICIES Grading Homework 110 Homework 220 Homework 3 20 Participation10 Mid-Term 20 Final Debate20 Total100 points

Frederick Taylor Read Supplemental Reading #1. For each Company and Value Chain combination that is checked, explain explaining how that company uses technology to support that portion of the value chain. For example, explain how Wal-Mart uses technology to support the Inbound Logistics portion of the value chain. There should be six descriptions, in total. Submit this assignment through the Distance Learning/Course on Line system or in print by the due date/time. This is an individual assignment. A CLASS POLICIES Inbound Logistics Wal-MartAmazon.com FedEx And/or UPS Operations Outbound Logistics Marketing and Sales Service x x x x x MasterCard x Value Chain Company

Frederick Taylor No grade Changes The only justifications for grade changes are my clerical errors and mistakes. You are responsible for your grades. The time to earn your “A” is now. Do not ask me to please, please have mercy on you and give you a grade higher than you earned. Do not say at the end of the quarter that you really wanted a better grade, or your grade average will be damaged, or your life will be ruined, or you will lose your scholarship. No extra credit Grades reflect your success in mastering the material in this course as measured by homework, tests, and projects. There is no extra credit. The road to an “A” is not through extra credit. The way to get an “A” is through diligent study and work. If you do the readings, and do the homework, and attend or watch the class on COL, you should do well. No late work Assignments are due on the scheduled date and time. Please do not ask me to accept late work. A CLASS POLICIES

Frederick Taylor Cheating is submitting someone else’s work as your own. It may take the form of plagiarism if you quote material from the Internet or publications without giving the author credit, or it may take the form of copying the work of a fellow student with or without permission. Penalty Plagiarism: the penalty for plagiarism will range from a (-100) for the assignment through an “F” for the course and possible expulsion from the program. Copying: the penalty for copying will range from a (-100) for the assignment through an “F” for the course and possible expulsion from the program for both the person who copied and the person who allowed his/her work to be copied. This is embarrassing for you and it doesn’t help your job prospects. This is also embarrassing for me. You may discuss homework and assignments with friends and classmates. You may not copy someone else’s work or use someone else’s work as the basis for your modifications. You must do your own work. Do not say that your friend helped you with the assignment or that you studied together. Do not say that someone copied your work without your permission, or that you left your work on the computer in the lab. You can use ideas from the literature (with proper citation). You can use anything from the textbook/notes. The material you submit must be written completely by you. Please don’t cheat. If you are having problems come see me. I will help you. Please don’t cheat. If you are having problems come see me. I will help you. A CLASS POLICIES

Frederick Taylor Management Management is the attainment of organizational goals in an effective and efficient manner through planning, organizing, leading, and controlling organizational resources.

Frederick Taylor Management Functions Planning –Where the organization wants to be in the future and how to get there.

Frederick Taylor Management Functions Organizing –Follows planning and reflects how the organization tries to accomplish the plan. –Involves the assignment of tasks, grouping of tasks into departments, and allocation of resources.

Frederick Taylor Management Functions Leading –The use of influence to motivate employees to achieve the organization's goals. –Creating a shared culture and values, communicating goals to employees throughout the organization, and infusing employees to perform at a high level.

Frederick Taylor Management Functions Controlling –Monitoring employees' activities, determining if the organization is on target toward its goals, and making corrections as necessary.

Frederick Taylor Management Skills Conceptual Skill—the ability to see the organization as a whole and the relationship between its parts. Human Skill—The ability to work with and through people. Technical Skill—Mastery of specific functions and specialized knowledge.

Frederick Taylor Decision Making Decision: a choice made from two or more alternatives. Part of all four managerial functions Decisions are made on the basis of: –Rationality –Bounded Rationality –Intuition

Frederick Taylor Rationality Problem is clear and unambiguous. Single goal. All alternatives are known. Clear and constant preferences. Maximum payoff. The decision is in the best interest of the organization—not the manager.

Frederick Taylor Bounded Rationality Behavior that is rational within the parameters of a simplified model that captures the essential features of the problem. Making a decision that is “good enough.”

Frederick Taylor Intuitive Decision Making An unconscious process of making decisions on the basis of experience and accumulated judgment. –Making decisions on the basis of gut feeling doesn't happen independently of rational analysis. The two complement each other. – Although intuitive decision making will not replace the rational decision-making process, it does play an important role in managerial decision making.

Frederick Taylor MANAGEMENT -- the art and science of getting things done through other people’s efforts. Wilbur Cross, Dictionary of Business Terms, 1999, Prentice Hall MANAGERS Generalists – know something about a lot of things versus a lot about a few things Look at problems from many views Switch from problem to problem quickly Working with people and promoting organizational goals takes most of a manager’s time (team building)

Frederick Taylor MANAGEMENT HIERARCHY Management Level Responsibility TOP MANAGEMENT LONG RANGE PLANNING MIDDLE MANAGEMENT SHORT TERM PLANNING SUPERVISORS EXECUTION

Frederick Taylor MANAGEMENT TOOLS GOALS - Reflects what is important to the organization - Help prioritize work and resource allocation - Specific - Measurable - Attainable - Relevant - Time-bound METRICS - Measurement of actual performance versus goals FEEDBACK - Goals and Metrics facilitate feedback from “stakeholders” COMMUNICATION with Superiors, Direct Reports, Peers, Trading Partners, and Vendors Things that are measured tend to get done

Frederick Taylor INFORMATION SYSTEMS / TECHNOLOGY Data - Knowledge The annual rainfall in the Amazon basin is 118 inches Joan of Arc was born in Domremy, France on January 6, 1412 The circumference of the earth is 115,920 miles

Frederick Taylor INFORMATION SYSTEMS / TECHNOLOGY Use of Information · Information systems automate processes and also generate data about the processes they automate · Firms use money, people, information, physical property, and time · Skilled people are the most important resource · High-performance organizations use creative combinations of information and skilled people · This combination changes structure, the nature of work, and concept of authority

Frederick Taylor Who is Frederick Taylor? The father of Scientific Management – the 1 st Efficiency Expert. He was interested in machines -- apprenticeship in industry: Midvale Steel Shocked by how inefficient his fellow workers were – Soldiering timed workers with stopwatches break down job into parts, make parts efficient figure out how to hire the right worker for the job give the worker appropriate training introduced incentive pay plans (workers were assumed to be motivated only by money). Believed would lead to cooperation--management and worker Studied design of shovels and introduced a better design at Bethlehem Steel Works, reducing the number of people shoveling from 500 to 140