1 IT Transition Team Infrastructure Workgroup Meeting # 5 February 2, pm-2pm Live Meeting Web Conference Link: key=0vv11bFOq1x Dial in with your Phone for Audio: Passcode: Alternate Dial In Number if 866 number is busy: Passcode:

2 Agenda Feedback from the Subgroups: How is the process going thus far? Issues? General Updates First Round Customer Input/Review of Service Catalog Overlap Areas Defined for Infrastructure Deliverables Reminder

3 Feedback Feedback from the Sub-groups: How is the process going ? Any issues for co-chair or Program Mgt. resolution? Any issues with using the isites workspace area? Other?

4 Some General Updates Transition Team isites FAQs are being refreshed this week - continue to visit! Town Hall meetings have been scheduled – we encourage you and staff members to attend –Tuesday, February 8, 2011; 4:00pm-5:30pm; Science Center Hall D –Thursday, February 10, 2011; 10:00am – 11:30am; Harvard Business School – Spangler Auditorium List of Infrastructure Services due to Program Mgt. Monday 2/7 for initial review by Transition Team: –Susan and Eric to put together master list –Please update your Service Templates by End of Day 2/3 (as best as possible) Outreach Requests were submitted last week: Infrastructure had 10 requests

5 First Round Customer Input/Review Program Mgt. would like each primary group to submit (3) customer names for initial customer input/review of the service catalog (what’s missing, is it understandable, etc) This will be the first pass at input – there will be more opportunities Co-chairs and Program Managers from Infrastructure met yesterday to discuss – we came up with these names as potential candidates: »Stephen Ervin - Assistant Dean IT - GSD »Josh Mcintosh – Associate Dean of Harvard College – Student Life »Taso Markatos – CIO HSPH »Paul Malagrifa – Director of Campus Services – Central Admin »Ben Gaucherin – CIO HLS »James Cuff/Russ Porter – Director of Research Computing FAS Recommended Candidates: »Stephen Ervin - Assistant Dean IT - GSD »Josh Mcintosh – Associate Dean of Harvard College – Student Life »Taso Markatos – CIO HSPH »Alternate: Paul Maligrifia – Director of Campus Services – Central Admin

6 Service Overlap Areas Defined The following services have been defined within Infrastructure as “overlap” areas with other groups: Security (co-chairs & PMs to meet 3 weeks out w/ Jay Carter and Liz Eagan to discuss) Audio, Video and Web Conferencing Mobile Phones Emergency Notification

Deliverables Reminder: INFRASTRUCTURE Phase I: Plan and Design 24 weeks: Jan 1 – Jun 15 Key Activities Service Catalog: Define Services Define interim transition process Develop 12 month implementation plan WK1 1/3-7 WK6 2/7-2/11 WK2 1/10-14 WK3 1/18-21 WK4 1/24-28 WK5 1/31-2/4 WK7 2/14-18 WK12 3/21-25 WK8 2/22-25 WK9 2/28-3/4 WK10 3/7-11 WK11 3/14-18 WK13 3/28-4/1 WK21 5/23-27 WK14 4/4-8 WK15 4/11-15 WK17 4/25-29 WK19 5/9-13 WK22 5/31-6/3 WK16 4/18-22 WK18 5/2-6 WK20 5/16-20 WK23 6/6-10 WK24 6/13-17 Key Outputs New IT Service Catalog Basic Interim Transition Process 12-month Implementation Plan Service name, SL Plan Tracking, % complete Get customer Description,Customer Resp.Resources, by Mar-15 input + feedback via focus group Scope and DefinedPre-reqs/Depend.2 week group review CustomersDefined Defined, Identify Research Requests Need to define the target service delivery model for each service category and each service. Then need to define how we get to the final delivery model, without breaking current (transition). Establish a 12 month implementation plan based on above – scope, schedule, resources, communications

8 Questions? Questions/Concerns??