1 UW IT strategy framework 19 June 2007 C&C EC meeting teg

2 Purpose  Overall  Provide vocabulary & framework for SP engagements  Provide way to identify current focus areas  Today  Stimulate EC discussion  Get feedback  Define path to closure

3 IT organizational mission  Support the business (discovery, learning, care)‏ --by providing relevant, reliable, & responsive services.  Improve productivity and efficiency --by providing great tools; reducing useless duplication.  Foster partnerships --that enable extraordinary achievements by UW students, faculty, staff, and clinicians.  Foster innovation --that transforms learning, research and health care.  Showcase technology --that illustrates what is possible.

IT/IS/IM Strategic Objectives for UW  Increase personal productivity and group effectiveness  by providing anytime/anywhere access to great tools  by enabling collaboration without boundaries  by discovering and mitigating IT annoyances  Increase institutional efficiency  by reducing duplication of efforts  by leveraging marketplace economies of scale  by leveraging advanced tech., stds, good design  Reduce institutional risk  by improving security  by supporting compliance efforts  by improving UW's business continuity capability

Strategy Development Strategy  Prepare  Framework/vocabulary definitions, deliverables  Identify suggested themes for initial focus  Write backgrounder/whitepapers on issues & trends  Define process, engagement roadmap, milestones  Engage  PIs, administrators, SysAds, committees,...  Broker/Convene events, “start the conversation”  Listen, facilitate, respond, discuss, decide  Document and vet SP conclusions  Develop implementation plans & priorities

Engagement roadmap  Types of engagements  One-to-one (Dean, PI, Admin, Techie, Student, etc)‏  Affinity group discussions  Arranged talks by outside experts  Presentations/organized discussions in existing IT groups (CompDirs, ITRSG, *TACs)‏  Electronic engagement via lists (TechSupport), wiki, surveys, blogs-with-feedback  Next-gen “NW Computer Faire”?? what about partnering on another “Innovation Symposium”?

UW IT SP Outline  Relationship to C&C organizational SP  Background  Goals  Key issues  Trends  Methodology  Engagement results  Conclusions  Recommendations  Appendices

Trends --technology  Processor cores -> increasing  Solid-state storage -> increasing  Convergence and device integration ->  Video quality and latency -> Improving  Complexity; MTTR and MTTG -> Worsening  More protocol diversity

Trends --Marketplace  Energy costs -> increasing  Compute & Storage costs -> decreasing  Commodity IT scaling  Content from consumers  More proprietary stds and attempts by each major corp to win control over all aspects of customer experience (e.g. cell comm & entertainment)‏

Trends –Research Universities  Contract/grant competition: increasing  Multi-discipline virtual organizations: increasing  Global, 24x7 activities: increasing  Dependence on IT services: increasing  State support: ??  Off-shoring research risks: increasing  Competition for student seats: increasing?

IT = Inevitable Tensions  complexity vs. diversity vs. supportability  local optimization vs. global optimization  security vs. everything  convergence vs. risk  responding vs. leading  consensus-building vs. agility  group-think vs. risk-taking  Long-term vs. short-term investment  one-size-fits-all vs. custom  homogeneity vs. species diversity (resilience)‏  monopoly vs. choice

Key Issues  Central vs. decentral control/autonomy, dupl.  Who gets input? Who decides?  Heterogeneity: enough, but not too much  Funding and re-prioritization (by whom?)‏  Planning vs. agility  Balancing investment in new services vs:  Future risk mitigation  Deferred mtce on current services  Infrastructure upkeep & upgrades  Management info & operational support systems

Some Key Themes  Mobility  Anytime/anywhere access  Device independence  Breaking down barriers  Traditional provisioning silos  Organizational boundaries  Dis-intermediation  Avoiding the middle-man to get info or service  Avoiding the middle-man for posting content  Managing business risk better  Security, compliance, biz continuity

IT Strategic Plan Deliverables  To be determined

IT Strategic Plan Milestones  To be determined

Framework Admin Systems and Info Mgt Clinical Teaching eScience Personal and Group Productivity Tools INFRASTRUCTURE UniversalDiscipline-Specific

Personal & Group Productivity Tools  Content creation (docs, audio, video, ppt, drwgs)‏  Math, budget, modeling, simulation, etc  Communication ( , IM, Telephony, Paging)‏  Calendaring (Personal, Group, Public)‏  Contact management & presence management  Information Gathering & Sharing  Searching, sorting, filtering  Content management  Wikis, Blogs, “YouTube”, “MySpace”  Catalyst-like tools, e.g. Surveys  Group file access/sharing  DBMS

Infrastructure Services  Networking & communications  Storage  Backup  Security  Access control and identity management  Managed servers & Colo  Business continuity  Software development environments

Personal Platforms  Computers  Desktop  Laptop  PDAs  Phones  Desktop hard-phone  Soft-phone  Mobile/Smart phones  Operating environments  Windows, Mac, Linux, Symbian, Palm, Blackberry

eScience Platforms  Data clusters  Compute clusters  Visualization clusters  Dominant operating environments  Linux, Unix  Windows

Questions/Next steps  Is this on the right track?  Suggested changes?  Merge with engagement roadmap?  Merge with whitepaper roadmap?  Steps needed to declare it done?