Knowledge management-exercise Lecture part 2 Pekka Makkonen

Lecture part 2-Exercise2 Exercise  You will familiarize yourself with one KM tool and create video about that  In this way we can share both explicit and tacit knowledge about the tools of KM  There is a rtf document available at the course website. This document includes instructions  On the next slides you can see an exemplary result of this exercise. The teacher of this course has clarified one tool as follows. You can use these slides as your template for this assignment (save these slides on your own disk and rename the file and remove needless slides and save again).

Lecture part 2-Exercise3 Example about finished exercise content Powerknow (PK) (1/5)  1. How does your PK support the management of explicit knowledge? Document browsing by using keyword structure Metadata concerning each documentb such as  Keywords associated  Users associated Maintaining keyword structure

Lecture part 2-Exercise4 Example about finished exercise content Powerknow (PK) (2/5)  2. How does PK support the management of tacit knowledge? Users can have access to different documents based on the approval by the document creators  Roles Searching mechanism helps in finding documents needed for problem solving

Lecture part 2-Exercise5 Example about finished exercise content Powerknow (PK) (3/5)  3. What are the key technical features of PK? Roles Document lifecycle Document structure Document history Microsoft SQL server

Lecture part 2-Exercise6 Example about finished exercise content Powerknow (PK) (4/5)  4. What supporting technologies from our first lecture are included in PK? PK helps in determining meaningful relationships in knowledge if we look at Artificial intelligence

Lecture part 2-Exercise7 Example about finished exercise content Powerknow (PK) (5/5)  5. Are there any success stories concerning improved productivity or coordination in the spirit of Siemens? PK reports the following references Hans Gerber AG, Switzerland Morecon AG, Germany TECHENG, Australia Dunlop Aerospace, England National Security Technologies, USA MediQuest, Netherlands Endeavor Co. Ltd., Japan Bruker Biospin AG, Switzerland IFP GmbH, Germany Stadtwerke Geldern, Germany Technische Werke Osning GmbH, Germany Accenture, USA Cross Development, Australia In the consulting business for example is quite natural to use tools like PK