Enterprise 2.0: Agile Methods and an Enterprise Wiki Atlassian User Group Meeting October 16th, 2008 Patrick Masson Chief Information Officer State University of New York, Delhi

Enterprise 2.0 “The use of emergent social software platforms within companies, or between companies and their partners or customers.” - Andrew McAfee

Web 2.0 The business revolution in the computer industry caused by the move to the Internet as platform, and an attempt to understand the rules for success on that new platform. - Tim O’Reilly

Agile Methodologies A project management process that encourages frequent inspection and adaptation; A leadership philosophy that encourages team work, self-organization and accountability; A set of engineering best practices that allow for rapid delivery of high-quality software; and A business approach that aligns development with customer needs and company goals.

Openness & Transparency Agile Methods Openness & Transparency Build projects around motivated individuals. Give them the environment and support their needs, and trust them to get the job done.

Self Organizing Groups Agile Methods Self Organizing Groups The best architectures, requirements, and designs emerge from self-organizing teams.

Agile Methods Collaboration Business people and developers must work together daily throughout the project.

Storytelling & Use Cases Agile Methods Storytelling & Use Cases Simplicity, the art of maximizing the amount of work not done, is essential.

Emergence & Evidence-based Decision-making Agile Methods Emergence & Evidence-based Decision-making Welcome changing requirements, even late in development. Agile processes harness change for the customer’s competitive advantage.

Iterative & Incremental Development Agile Methods Iterative & Incremental Development The highest priority is to deliver continuously improving services. Deliver working systems frequently, from a couple of weeks to a couple of months, with a preference to the shorter time scale.

Continuous and Rapid Feedback Agile Methods Continuous and Rapid Feedback Business people and developers must work together daily throughout the project.

Courage, Honesty and Maturity Agile Methods Courage, Honesty and Maturity At regular intervals, the team reflects on how to become more effective, then tunes and adjusts its behavior accordingly.

Courage, Honesty and Maturity Agile Methods Courage, Honesty and Maturity At regular intervals, the team reflects on how to become more effective, then tunes and adjusts its behavior accordingly.

Requirements Gathering Campus Communications The Enterprise Wiki Needs Identification Needs Analysis Requirements Gathering Campus Communications Introduction and Education Professional Development

Requirements Gathering Campus Communications The Enterprise Wiki Needs Identification Needs Analysis Requirements Gathering Campus Communications Introduction and Education Professional Development

Requirements Gathering Campus Communications The Enterprise Wiki Needs Identification Needs Analysis Requirements Gathering Campus Communications Introduction and Education Professional Development

Requirements Gathering Campus Communications The Enterprise Wiki Needs Identification Needs Analysis Requirements Gathering Campus Communications Introduction and Education Professional Development

Requirements Gathering Campus Communications The Enterprise Wiki Needs Identification Needs Analysis Requirements Gathering Campus Communications Introduction and Education Professional Development

Requirements Gathering Campus Communications The Enterprise Wiki Needs Identification Needs Analysis Requirements Gathering Campus Communications Introduction and Education Professional Development

Communication/Collaboration Outcomes & Benefits Documentation Participation Communication/Collaboration Increased Production

Outcomes & Benefits Prior to implementation, CIS lacked any formal documentation or historical artifacts. In one year; CIS developed 478 pages documentation outlining current services and systems supported, with another 200+ managed by other business units and enrolled 194 users.

Communication/Collaboration Outcomes & Benefits Documentation Participation Communication/Collaboration Increased Production

Outcomes & Benefits Space Views Edits Delhi Campus Information Systems (CIS) 9217 283 Open Delhi Discussions 705 52 Delhi Campus-wide Committees 449 19 Office of Business and Finance 403 67 College Association at Delhi, Incorporated 356 37 Resnick Library 244 29 Grants Office 196 12 Office of Residence Life 128 10

Communication/Collaboration Outcomes & Benefits Documentation Participation Communication/Collaboration Increased Production

Outcomes & Benefits Patrick Masson, Chief Information Officer 102 Brian G. Hutzley, Vice President of Business and Finance 73 Kristy R Fitch, Systems Administrator 64 Scott May, Network Administrator 62 Clark Shah-Nelson, Coordinator Online Learning 58 Jessica B Beaudet, Network Technician 40 Richard L Golding, Professor, Hospitality Management, Chair Budget & Planning 31 John J. Padovani, Director, Student Housing 29 Pamela J. Peters, Campus Librarian 19 Jack T. Tessier, Professor, Ecology 12 Pat Heath, Director, College Association 12

Communication/Collaboration Outcomes & Benefits Documentation Participation Communication/Collaboration Increased Production

Outcomes & Benefits Network Replacement (Wired & Wireless)‏ Discussions initiated in the campus’ enterprise wiki on Dec. 6th, 2006, with no desired architecture, topology, funding allocations, technology vendor, etc., yet the new campus-wide network, from core to closet (new core switch/router, 2 ‘sister’ routers, 65 switches, 166 wireless access points) was up and available for the Fall 2007 semester (8 months). The project plan went through 133 iterations, had over 20 contributors, including vendors, and resulted in a savings of $350,000 over state contracted price

Outcomes & Benefits LMS Migration LMS Migration discussions began in the wiki on June 25th, 2007, with SUNY Delhi offering courses in the new LMS on January 18th, 2008 (six months). This included a new bachelor’s of Nursing program offered totally online and delivered exclusively via the new LMS. The project involved 10+ internal staff and many external contributors from other institutions, with a final cost just 7% of original estimates and completed a full year ahead of schedule.

Outcomes & Benefits Telecommuting The initial request to formalize telecommuting was made on December 18th, 2007. The final policy was competed in Feb. 5th, 2008. The document was developed and reviewed by the entire IT staff, the cabinet and HR as well as our local union.