BA 301 Week 4

Homework Assignment – Read pages 40 – 56 (Yuthas) List all your activities for the last week and time spent to the closest hour e.g. Study, TV, travel, eat, exercise, socialize etc. place your activities in each quadrant of the urgent/critical matrix with the % of your time spent.

In Class Successful people spend at least 60 % of their time in Not urgent/ Important Develop a plan to emulate these people i.e. have 60 % of your activities in Not Urgent/ Important What specific changes can you make? Share with your group and create the best plan

Homework Assignment – Read SMART article in Reprint book Page “29” and solve problem 2 (a) on Page “59”

Extra Credit 100 points – A good grade will eliminate the two worse grades earned Read Bazerman on Motivation (page 93) and the Tony Robins handout on how to change anything in your life. 2 page paper – 1.Summarize each of the articles. 2.Develop a program for yourself to raise your grade in this class – this program needs to be very specific and have goals as well as time lines - trying harder is not a program and will not earn credit. 3.Develop an implementation plan to set your scheme in motion and achieve your goal. 4.Due next week

Fishbone Fishbone Mapping A Fishbone Map is used to show the causal interaction of a complex event (an election, a nuclear explosion) or complex phenomenon (juvenile delinquency, learning disabilities). Key frame questions: What are the factors that cause X ? How do they interrelate? Are the factors that cause X the same as those that cause X to persist?

Fishbone Example

Fishbone Fishbone Diagram A Problem-Analysis Tool What is a Fishbone diagram? Dr. Kaoru Ishikawa invented it. Can be called Ishikawa diagram, Fishbone or Cause and effect diagram Used to assist in categorizing the many potential causes of problems or issues in an orderly way Used in identifying root causes.

Fishbone When should a fishbone diagram be used? Does the team... Need to study a problem/issue to determine the root cause? Want to study all the possible reasons why a process is beginning to have difficulties, problems, or breakdowns? Need to identify areas for data collection? Want to study why a process is not performing properly or producing the desired results?

Fishbone How is a fishbone diagram constructed? Basic Steps: Draw the fishbone diagram.... List the problem/issue to be studied in the "head of the fish". Label each ""bone" of the "fish". The major categories typically utilized are: –The 4 M’s: Methods, Machines, Materials, Manpower –The 4 P’s: Place, Procedure, People, Policies –The 4 S’s: Surroundings, Suppliers, Systems, Skills Note: You may use one of the four categories suggested, combine them in any fashion or make up your own. The categories are to help you organize your ideas.

Fishbone 1.Use an idea-generating technique (e.g., brainstorming) to identify the factors within each category that may be affecting the problem/issue and/or effect being studied. The team should ask... "What are the machine issues affecting/causing..." 2.Repeat this procedure with each factor under the category to produce sub-factors. Continue asking, "Why is this happening?" and put additional segments each factor and subsequently under each sub-factor. 3.Continue until you no longer get useful information as you ask, "Why is that happening?"

Fishbone 4. Analyze the results of the fishbone after team members agree that an adequate amount of detail has been provided under each major category. Do this by looking for those items that appear in more than one category. These become the 'most likely causes". 5. For those items identified as the "most likely causes", the team should reach consensus on listing those items in priority order with the first item being the most probable" cause.

In Class In groups use a fishbone analysis to analyze: –What caused the students in this class to transfer from another school to PSU?

Homework Assignment – Read pages Choose one stakeholder role in the activity on page 92, then prepare a report format from the data and explain why you chose that format.

Homework Assignment – Read pages 57 – 76 in Yuthas Use Six Steps to resolve “O’Donnell’s Odyssey Video Store” on page 55 of Yuthas. In the case, use a fish bone diagram to explore potential causes for the drop in sales - two pages

Homework Assignment – Fun with Excel - hand in printed work - Page Yuthas