OH 2-1 Agenda Scholarships Mentors for ICA High School Invitational Review articles from Chapter 1 Review Your Learning Questions, page 22 Chapter 2 – Goal Setting in the Hospitality and Restaurant Industry

OH 2-2 Goal Setting in the Hospitality and Restaurant Industry Hospitality and Restaurant Management 2 OH 2-2

OH 2-3 Chapter Learning Objectives Identify and use different types of goals. Describe factors affecting contribution levels by teams and individuals. Write objectives that apply the (SMART) criteria—specific, measurable, achievable, relevant, timebound. Explain and apply steps in goal setting, managing, monitoring, and evaluating. Explain the role of communications in goal setting.

OH 2-4 Test Your Knowledge Questions on page 24 Read the question and give your answer

OH 2-5 Goals Statements of desired results Goals are like taking a trip-you need a map, a driver and a destination Without goals, an organization would not know if it achieved preferred situations.

OH 2-6 Goals Think about what you want to accomplish: today tomorrow the rest of your life personally and in your career Establish long range and short term plans

OH 2-7 Sequence of Planning Tools

OH 2-8 Focus on Goals

OH 2-9 Level of Goals in an Organization

OH 2-10 Purposes of Goals Provide direction Provide milestones Divide activities into smaller parts Clarify employee roles Motivate and challenge employees

OH 2-11 SWOT Analysis – page 29 A method to identify important goals by analyzing S trengths W eaknesses O pportunities T hreats

OH 2-12 SWOT Analysis: Black Bear Restaurant Page 31 in Competency Guide Break into teams and discuss – take 15 minutes Share with class your

OH 2-13 Can Teams and Individuals Contribute to Goals? What are their current skills and knowledge? How well can teams work together? How much accountability should they have? How responsive are they to change?

OH 2-14 These staff members are working on a project to help the restaurant. Contributing to Organizational Goals

OH 2-15 SMART Goals and Objectives S pecific—to communicate what is expected M easurable—quantifiable A chievable—realistic R elevant—to the vision and mission T imebound—specific dates for accomplishment

OH 2-16 Overview—Steps to Achieving Goals Plan Incorporate Execute Evaluate

OH 2-17 Achieving Goals Step 1 – Planning Consider goals that are critical. Each goal is a project with specific activities (steps) to be completed. Determine how the project and its results will be measured.

OH 2-18 Achieving Goals continued Step 2 – Incorporation Assure that the project is consistent with management, team, and individual development plans. Seek commitment from the team or individual(s) to take on assigned tasks.

OH 2-19 Achieving Goals continued Step 3 – Execution This requires monitoring each activity in the project plan. Goals must be constantly monitored to manage performance.

OH 2-20 Achieving Goals continued Step 4 – Evaluation Since SMART goals are used, they can be measured. Results can be analyzed and compared to the goals. Communicate success.

OH 2-21 Celebrate Success Recognize teams during staff meetings. Thank individuals during performance reviews. Be creative in considering ways to celebrate and recognize successes.

OH 2-22 How Would You Answer the Following Questions? 1. Which of the following is a SMART goal? A. We will decrease employee accident rates. B. The entry-level employee turnover rate will decrease by 20% during the next 6 months. 2. The first step in the process to achieve goals is ______.

OH 2-23 Key Term Review Accountability Benchmark Departmental objectives Goal Individual performance objectives

OH 2-24 Key Term Review continued Measurable results Objective Organizational goals Strategic priority SWOT analysis Team objectives

OH 2-25 Chapter Learning Objectives— What Did You Learn? Identify and use different types of goals. Describe factors affecting contribution levels by teams and individuals. Write objectives that apply SMART criteria. Explain and apply steps in goal setting, managing, monitoring, and evaluating. Explain the role of communications in goal setting.

OH 2-26 Next Week Read Chapter 3 - Communicating Effectively as a Leader and a Manager Due : Article Review for Chapter 2 - Goal Setting in the Hospitality and Restaurant Industry