PHYSICAL EVIDENCE CUSTOMER ACTIONS Line of Interaction ONSTAGE CONTACT PERSON Line of Visibility Line of Interaction BACKSTAGE CONTACT PERSON SUPPORT PROCESSES

PHYSICAL EVIDENCE CUSTOMER ACTIONS Line of Interaction ONSTAGE CONTACT PERSON Line of Visibility Line of Interaction BACKSTAGE CONTACT PERSON SUPPORT PROCESSES

PHYSICAL EVIDENCE CUSTOMER ACTIONS Line of Interaction ONSTAGE CONTACT PERSON Line of Visibility Line of Interaction BACKSTAGE CONTACT PERSON SUPPORT PROCESSES

PHYSICAL EVIDENCE CUSTOMER ACTIONS Line of Interaction ONSTAGE CONTACT PERSON Line of Visibility Line of Interaction BACKSTAGE CONTACT PERSON SUPPORT PROCESSES