NetVersant Service Offering  Messaging Division  All employees with 15+ years in voic  Ex-Octel applications specialist, technicians, trainers, database  PBX Division  Nortel Elite Partner  Avaya Platinum Partner  Nationwide  Cabling, Wireless and Security

California State University East Bay  48 Ports CallXpress  Intecom Integration  Intense Call Processing  Reasons for Procurement  NetVersant Responsiveness  VOIP Integration Options  Unified Messaging Options

Market Insight  Three key technology decisions:  How and when should enterprise deploy IP telephony?  How and when should enterprise replace legacy applications?  How and when should enterprise deploy UC applications?  Consider these decisions separately to avoid ending up with great infrastructure and inadequate applications in the long term

Higher Education Profile  PBX  Significant TDM deployment / Partial IP deployment  Mixed vendor environment  Voice Messaging / Call Processing  10-year+ technology  TDM only  Not data friendly, limited upgrade path  Extensive call processing applications  Call processing varies by department / school  Groupware  Multiple environments  Disparate clients  Blend of PC’s and MAC’s  Increasing importance

Critical Factors for Messaging Migration  Extensive legacy call processing requirements  Automated attendant menus  Day, hour, departments, tenants, levels, etc.  Voice forms, questionnaires  Personal menus  Speech recognition  Find me / follow me  Interactive voice response  Fax library

Critical Factors for Messaging Migration  PBX/switching infrastructure  Support for different switch types  Support for multiple, simultaneous switch integration  IP and TDM  Transitional IP deployment strategy

Legacy PBX/Centrex Legacy Voice Mail Simultaneous Integration Dual Integration VOIP Call ServerCallXpress Voice & Unified

Critical Factors for Messaging Migration  Unified Messaging architecture  UM message retention issues: storage, compliance and confidentiality  Multiple, disparate and evolving clients and stores  Ala carte feature delivery for different segments of workforce & student population  Virtual desktop to maximize mobility  Functionality when fails

Unified Messaging Options  Store voice mail on CallXpress or Server  System-wide setting  Class of Service Setting  Individual Mailbox Setting Voice Mail Only Voice Mail Stored on Server Voice Mail Stored on CallXpress & Accessed via Client

Outlook Integration for Faculty & Staff

.Mac Support for Faculty, Staff & Students

Web Only Interface for Students -Web Only -No desktop software required -Easy to deploy for students

Employee Check Voice Mail Check Change Options Check Fax Make Calls Forward Print Enable Locate Disable Virtual Extension Do Not Disturb Ring Call Dial Call Back Send Forward Create “What would you like to do?” Manage Your Calendar Check Appt.’s Schedule Appt.’s Mobility

Critical Factors for Messaging Migration  IT Flexibility  User retraining  Commands  Dial plan  Single point of administration  Centralized administration  Data network initiatives compatibility  Single or multiple domains  Directory schema - extensions  Security  Backup and archive initiatives

Emulation Reduces User Training Costs

Customizable Call Processing Define actions via GUI

Active Directory Single Point of Administration ....

Thank You