1 Software Development Prepared By Joseph Leung

2Agenda 1.Discuss the need for quality software in business systems, industrial process control systems, and consumer products. 2.Discuss the ethical issues in software manufacturing. 3.Identify the four most common types of software product liability claims. 4.Identify the essential components of a software development methodology. 5.Discuss the use of the Capability Maturity Model. 6.Define what a “ safety-critical ” system is.

3 Strategies to Engineer Quality Systems A software defect is any error that, if not removed, would cause a system to fail to meet the needs of its users. Software quality is the degree to which the attributes of a software product enables it to meet the needs of its users.

4 Strategies to Engineer Quality Systems Quality management address how to define, measure, and refine the quality of the information systems development process and product. Deliverables are the items developed during the development process (flowcharts, documentation, software, etc.)

5 Software Quality Software is used to control many business and industrial processes. The impact of a software defect can be devastating and result in upset customers and the eventual loss or reduction in revenue. A decision support system (DSS) is a type of business program designed to improve decision-making effectiveness.

6 Legal Overview Product liability is the liability of manufacturers, sellers, leasers, and others for the injuries caused by defective products. Strict liability means that the defendant is responsible for injuring another person regardless of negligence or intent.

7 Legal Overview Under negligence, a software supplier cannot be held responsible for every product defect that causes customer or third party loss. Responsibility is limited to harmful defects that could have been detected and corrected through “ reasonable ” software development practices.

8 Legal Overview Warranty assures the buyer that a product meets certain standards of quality. If a product fails to meets its warranty, the customer can sue the seller for breach of warranty. Intentional misrepresentation occurs when a seller misrepresents the quality of a product.

9 Software Development Process Developing information system software is a complex activity. A system development methodology enables systems analysts, programmers, project managers, and others to make controlled and orderly progress in developing high-quality software.

10 System Development Process Software quality assurance refers to those methods within the software development methodology that are used to guarantee that software being developed will operate reliably.

11 System Testing Dynamic testing is testing code by entering test data and comparing actual results to expected results. –Black-box testing involves viewing the software unit as a device that has expected input and output behaviors but whose internal workings are unknown. –White-box testing involves viewing the software unit as a device that has expected input and output behaviors but whose internal workings are known.

12 System Testing Static testing is running an analyzer software that looks for suspicious patterns in programs that might indicate a software defect. Integration testing ensures that all linkages among various subsystems work successfully.

13 System Testing System testing is conducted to test the entire system as a complete entity. User acceptance testing is an independent test performed by trained end users to ensure that the system operates as expected from their viewpoints.

14 Capability Maturity Model Carnegie Mellon Institute developed the Capability Maturity Model for Software. It defines five levels of software development process maturity and identifies the issues most critical to software quality and process improvement.

15 Capability Maturity Model Maturity LevelDescriptionPercentage of Companies Assessed To Be At This Level As of December —PerformedThe software development process is not standard and frequently fails to meet quality, cost, and schedule objectives. 25% 2— ManagedThe software development process is planned, performed, monitored, and controlled; it frequently achieves the desired cost, schedule, and quality objectives. 40% 3—DefinedThe software development process is managed and any deviations (beyond those allowed by customization guidelines) are documented, justified, reviewed, and approved. 24% 4—Quantitatively Managed The software development process is controlled using statistical and other quantitative techniques throughout the duration of the project. 6% 5—OptimizingThe software development process is continuously improved through both incremental and innovative improvements. 7%

16 Development of Safety-Critical Systems A safety-critical system is one whose failure may cause injury or death to human beings. Risk is the product of probability of an undesirable event occurring times the magnitude of the consequence of the event happening. Therac-25 example

17 Development of Safety Critical Systems Redundancy is the provision of multiple interchangeable components to perform a single function in order to cope with failures and errors. Reliability is the probability of a component or system performing its mission over a certain length of time.

18 Development of Safety-Critical Systems One of the most important and difficult areas of safety-critical systems design is the human-system interface. Poor human-system interfaces can greatly increase risk, sometimes with tragic consequences.

19 Quality Management Standards The International Organization for Standardization issued the ISO series of business management standards in ISO 9000 is a series of formal standards to follow when developing quality information systems.

20 ISO 9000 To be ISO 9000 certified, a company must do three things: –Have written procedures for everything they do. –Follow those procedures. –Prove to an auditor that they have written procedures and that they follow them.

21 ISO 9000 ISO 9001 – Design, development, production, installation, service ISO 9002 – Production, installation, service ISO 9003 – Final inspection and test ISO 9004 – Quality management and quality systems elements

22 Failure Mode and Effects Analysis FEMA is an important technique used to develop any ISO 9000 compliant systems. FEMA is used as a reliability evaluation technique to determine the effect of system and equipment failure. Failures are classified on their impact on mission success, personnel safety, equipment safety, customer satisfaction, and customer safety.

23Summary High-quality software systems are needed because they are easy to learn and easy to use, perform the functions that meet users ’ needs, and have a high degree of availability. There are many ethical issues facing software developers. The impact of software defects can have devastating effects. Software product liability claims are frequently based on strict liability, negligence, breach of warranty, or misrepresentation.

24Summary A software development methodology defines the activities in the system development process. An effective system development methodology protects software manufacturers from legal liability for defective software. The Capability Maturity Model defines five levels of software development process.

25 Case 1 - Airbags Airbags deploy at 140 mph unleashing too much energy for smaller people and children. Auto makers are working to make airbags more safe. Some argue that airbag technology is too complicated. They say educating the public would be better.

26 Case 2 - Patriot Missile On February 25, 1991, a Patriot missile defense system in Saudi Arabia failed to track and intercept an incoming scud missile because of a software problem. The incoming missile hit an Army barracks and killed twenty-eight Americans.