1 Knowledge Management

2 Instructor: Y.-T. Wang ( 王耀德 ) Office: 主顧 686 Tel.: (04) # Office hours Wednesday 09:00~13:00

3 學歷 國立台灣大學資訊管理學博士 經歷 – 國防部中山科學研究院助理研究員 彈內計算機 (ABC) 電路板設計 ( 天弓, 雄風 ) 測試系統開發 – 超純量 (Superscalar) 系統編譯器最佳化 設計

4 Knowledge management is growing rapidly. More and more companies have built knowledge repositories, supporting such knowledge varieties as customer knowledge, product development knowledge, customer service knowledge, human resource management knowledge, and the like. Knowledge management is becoming a necessary feature of today ’ s business culture. The course is about knowledge, how to capture it, how to transfer it, how to share it, and how to manage it. Many facets of knowledge management ‑ from concepts, to people, to tools, to procedures are covered in this course. Syllabus of Knowledge Management

5 The basics of knowledge management Knowledge creation and capture Knowledge codification and system implementation Knowledge management system tools and portals Syllabus of Knowledge Management

6 Textbook: E.M. Awad and H. Ghaziri, Knowledge Management, Pearson Education, ( 滄海, ) References: G. Probst, S. Raub, and K. Romhardt, Knowledge Management: Building Blocks for Success, John Wiley & Sons, A. Tiwana, The Knowledge Management Toolkit: Orchestrating IT, Strategy, and Knowledge Plateforms, 2 nd ed., Pearson Education, Syllabus of Knowledge Management

7 Grading Group discussion: 20% Paper presentation: 40% Final exam: 30% Participation: 10% Syllabus of Knowledge Management