Developing Teamwork Skills Chapter 5 Developing Teamwork Skills

Team A small number of people with complementary skills who are committed to a common purpose, set of performance goals, and approach for which they hold themselves mutually accountable. People collaborate rather than compete with others.

What Are Your Team Player Attitudes? Self-Assessment Quiz 5-1 on Page 90 How well do you agree with the 10 statements? What is your score? Your table average? What is the class average?

Four Types of Teams Self-managing-small group responsible for delivering a product or service to internal or external customer Must overcome the attitude, “I’m not paid to think.” Must motivate and discipline each other Cross-functional-people from same level but different specialties with a task to complete Communication is facilitated; time is saved

Virtual-small group that doesn’t meet face-to-face “Cybercollaborate” using groupware, video conferencing F2f or phone communication needed for complex or emotional issues Crews A group of specialists who perform brief events closely synchronized with others Example: aircraft crew Rarely rotate specialties and are identified by the technology they handle Need to be in a specific environment to complete the tasks

Advantages to Teams Synergy 2+2 = 5 Avoiding major errors The group’s total output exceeds the sum of each individual’s contribution Avoiding major errors Increasing commitment to decisions Enhancing job satisfaction

Disadvantages to Teams More talk than action Too much conformity—Groupthink Social loafing—not doing fair share Conflict!

The Conformity Quiz Self-assessment Quiz 5-3 Page 96 How much of a conformer are you?

Team Player Roles Self-assessment Quiz 5-4 Pages 97-98 Answer the 25 questions Give yourself +1 point for each answer that agrees with the key

Team Member Roles Creative Problem Solver Resource Investigator Coordinator Shaper Monitor-Evaluator Team Worker Implementer Completer-Finisher Specialist

Allowances should be made for allowable weaknesses Sometimes people engage in self-oriented roles dominate or distract to get their needs met Roles may overlap; people fill different roles in different situations

Interpersonal Aspects of Team Play Trusting team members Cooperating and collaborating Recognizing achievements of others Giving helpful criticism Sharing the glory Not raining on other person’s parade

Task Aspects of Team Play Providing technical expertise Taking responsibilities for problems Seeing the big picture Believing in consensus Focusing on deadlines Helping team members do their jobs better Being a good organizational citizen