@ V ictoria U niversity Enterprise eCommerce Mobile Computing

@ V ictoria U niversity Enterprise eCommerce Contents Application of Mobile Solutions Analysts Predictions Mobile Technology What is Mobile Computing SAP and Mobile Computing Implementation

@ V ictoria U niversity Enterprise eCommerce Definition of Mobile Computing What is your definition? ?

@ V ictoria U niversity Enterprise eCommerce

@ V ictoria U niversity Enterprise eCommerce Broad Range of Mobile Devices Production and Warehouse Production and Warehouse Customer Relationship Management Customer Relationship Management Business Management Business Management

@ V ictoria U niversity Enterprise eCommerce Integrate Two Different Technologies Internet technology designed for: desktop or larger computers high bandwidth reliable data networks Wireless technology has: less powerful CPU‘s and less memory with small display less bandwidth less connection stability Wired Network Wireless Network

@ V ictoria U niversity Enterprise eCommerce Analysts Quotes

@ V ictoria U niversity Enterprise eCommerce More Analysts Quotes “Gartner analysts have suggested that worldwide value of mobile device initiated consumer transactions alone could reach $1.8 trillion by 2005” (NewMediaAge July 2001) Companies are mobilizing: The number of mobile workers continues to rise with rapid growth expected over the next two years. (Forrester 2001)

@ V ictoria U niversity Enterprise eCommerce The Mobile Market Today ® Worldwide shipment of handheld computers will surpass 5.7 million units, a 47% increase over last year. (Dataquest) In 1999, more mobile phones will be shipped worldwide than cars and PCs combined. (Gartner) The number of US subscribers to wireless data services will increase from 3 million in 99 to 36 million in (Dataquest) By 2006, more than 1 billion mobile phones will be in use worldwide By contrast, the number of PC-based Internet users will not even exceed the number of mobile phones currently in use worldwide (305 million) before (Gartner) By 2005, leading global e- business companies will generate up to 20% of their business through the mobile phone (and other wireless devices) (Gartner) 5

@ V ictoria U niversity Enterprise eCommerce

@ V ictoria U niversity Enterprise eCommerce Business Intelligence Business Information Warehouse: Receive flash reports, access standard data E-Commerce B2B Procurement: Load and view catalogs, create and order shopping baskets Customer Relationship Management Mobile Sales (for handhelds): Check on the availability of goods, enter orders real-time, track order status Mobile Service (for handhelds): Call up your next assignment, verify customer‘s contract and warranty Self-Services Travel Management:: Book flights, reserve hotels or cars online - with Amadeus and R/3 HR Mobile Workplace Solutions

@ V ictoria U niversity Enterprise eCommerce Mobile Workplace PDA Representation Phone Representation

@ V ictoria U niversity Enterprise eCommerce Examples – Machine to Person

@ V ictoria U niversity Enterprise eCommerce Examples – Person to Machine

@ V ictoria U niversity Enterprise eCommerce Examples – Machine to Machine

@ V ictoria U niversity Enterprise eCommerce Customer Benefits of Mobile Computing Instant on Lower error rates (e.g. using barcode readers) Most mobile devices are task-centric Ease of use, fun to use Web access Low training costs Lower cost of device/Total cost of ownership (TCO) Device is regarded as a tool, not as „computer“ Uninterrupted availability of information systems solutions Works where the user need…  Warehouse, Meetings, Airport, Casinos...

@ V ictoria U niversity Enterprise eCommerce

@ V ictoria U niversity Enterprise eCommerce Australian Example As part of a $3.5 million project to improve response times to scheduled and emergency repairs, the Water Corporation in Western Australia will start implementing a mobile computing system next month. "Crews can immediately access technical information and complete tasks during their first call, improving efficiency at remote locations, because field workers will have access to Geospatial Information System (GIS) data, truck inventory, and technical and customer information from laptops and handhelds." Computerworld 2003

@ V ictoria U niversity Enterprise eCommerce Deloitte Phases

@ V ictoria U niversity Enterprise eCommerce and SMS (Telstra) Outstanding success Telstra network delivers 1 billion SMS messages p.a. including 5.8 million on Christmas Day 360 billion SMS messages p.a. delivered worldwide Handsets developed specifically to cater for SMS SMS now a business tool Chat rooms

@ V ictoria U niversity Enterprise eCommerce Mobile Infrastructure Backend Business Processes Technology Middleware Mobile Business Processes

@ V ictoria U niversity Enterprise eCommerce

@ V ictoria U niversity Enterprise eCommerce Mobile and Wireless Technologies

@ V ictoria U niversity Enterprise eCommerce BlueTooth

@ V ictoria U niversity Enterprise eCommerce Mobile Connected PDA

@ V ictoria U niversity Enterprise eCommerce Mobile Messaging

@ V ictoria U niversity Enterprise eCommerce Packet Switched Mobile Networks

@ V ictoria U niversity Enterprise eCommerce Wireless LAN

@ V ictoria U niversity Enterprise eCommerce SAP and Mobile Computing

@ V ictoria U niversity Enterprise eCommerce

@ V ictoria U niversity Enterprise eCommerce WAP and Internet Architecture Data Base SAP Application Wireless Gateway Internet Transaction Server / Web Server HTTP Request WSP/WTP Request RFC Request RFC Answer containing HTML or WML WML Bytecode HTTP Request HTML

@ V ictoria U niversity Enterprise eCommerce Implementation Stages

@ V ictoria U niversity Enterprise eCommerce Selecting a mobile device... Data Entry BrowserData Transfer Screen Size...

@ V ictoria U niversity Enterprise eCommerce Barriers to Mobile Computing Access speed and transfer rate Application design Device limitations Security Roaming

@ V ictoria U niversity Enterprise eCommerce Trends – Europe 2003 (Deloittes) Mobile data + process improvement = ROI Companies are mistakenly distributing lap tops rather than PDA’s 3G will have limited take up in early stages SMS will flourish Mobile phones trials will be used to top up credit and buying goods. Mobile gaming will make serious money WAP will resurface due to GPRS networks Mobile Data volumes will grow sighnificantly