Chapter Eleven: Effective Communication in Task Groups and Teams

Ch11: Effective Communication in Task Groups and Teams Copyright © 2006 Wadsworth 2

Ch11: Effective Communication in Task Groups and Teams Copyright © 2006 Wadsworth 3 Task Groups Project Teams   Increasingly Popular in Business   Usually Exist for One-Time Task   Composed of Members with Special Expertise

Ch11: Effective Communication in Task Groups and Teams Copyright © 2006 Wadsworth 4 Task Groups Focus Groups   Determine What People Think about:   A product   An idea   An Issue   A person   Guided by Leader or Facilitator Microsoft Image

Ch11: Effective Communication in Task Groups and Teams Copyright © 2006 Wadsworth 5 Task Groups Brainstorming Groups   Used to Generate Ideas   Used to Stimulate “Outside-the- Box” Thinking   Goal is to Come Up with as Many Ideas as Possible

Ch11: Effective Communication in Task Groups and Teams Copyright © 2006 Wadsworth 6 Task Groups Advisory Groups   Used to Provide Advice to Others   Most Common Task Group   May Consist of Peers who Advise One Another Microsoft Image

Ch11: Effective Communication in Task Groups and Teams Copyright © 2006 Wadsworth 7 Task Groups Quality Improvement Teams   People from Different Areas of an Organization   Work to Improve Quality in Organization

Ch11: Effective Communication in Task Groups and Teams Copyright © 2006 Wadsworth 8 Task Groups Decision Making Groups   Exist to Solve Problems or Make Decisions   Some are Standing Committees Microsoft Image

Ch11: Effective Communication in Task Groups and Teams Copyright © 2006 Wadsworth 9 Leadership Communication Leadership, Not Leader   Can be One or More Members   Communicate to Establish Good Working Climate   Promotes Effective Group Discussion

Ch11: Effective Communication in Task Groups and Teams Copyright © 2006 Wadsworth 10 Leadership Communication Styles of Leadership   Laissez-Faire   Authoritarian   Democratic Microsoft Image

Ch11: Effective Communication in Task Groups and Teams Copyright © 2006 Wadsworth 11 Leadership

Ch11: Effective Communication in Task Groups and Teams Copyright © 2006 Wadsworth 12 Decision-Making Methods   Consensus   Voting   Compromise   Authority Rule Microsoft Image

Ch11: Effective Communication in Task Groups and Teams Copyright © 2006 Wadsworth 13 Organizing Group Discussion Stage 1: Define the Problem   Decide if Issue is:   Fact   Value   Policy

Ch11: Effective Communication in Task Groups and Teams Copyright © 2006 Wadsworth 14 Organizing Group Discussion Stage 2: Analyze the Issues   Gather Information   Analyze Information   Communication Focuses on Presenting and Evaluating Information

Ch11: Effective Communication in Task Groups and Teams Copyright © 2006 Wadsworth 15 Organizing Group Discussion Stage 3: Establish Criteria   Establish Standards to Evaluate Solutions or Decisions   Without Criteria, Solution may not Meet Need Microsoft Image

Ch11: Effective Communication in Task Groups and Teams Copyright © 2006 Wadsworth 16 Organizing Group Discussion Stage 4: Generate Solutions   What Solutions are Available?   Brainstorming Alternative Solutions   Refrain from Criticism

Ch11: Effective Communication in Task Groups and Teams Copyright © 2006 Wadsworth 17 Organizing Group Discussion Stage 5: Evaluate Solutions   Evaluate against Criteria Established Earlier   Discard Solutions that Don’t Meet Criteria   Find Solution that Best Fits Criteria

Ch11: Effective Communication in Task Groups and Teams Copyright © 2006 Wadsworth 18 Organizing Group Discussion Stage 6: Choose and Implement the Best Decision   Announce Decision   Write a Report   Provide Advice Microsoft Image

Ch11: Effective Communication in Task Groups and Teams Copyright © 2006 Wadsworth 19 Organizing Group Discussion Stage 7: Develop and Action Plan and Monitor the Solution   Designate Ways to Assess Impact of Decisions   Specify How to Measure Success

Ch11: Effective Communication in Task Groups and Teams Copyright © 2006 Wadsworth 20 Understanding and Managing Conflicts in Groups Types of Conflict   Disruptive Conflict   Constructive Conflict

Ch11: Effective Communication in Task Groups and Teams Copyright © 2006 Wadsworth 21