Government in Motion Teleworking & Remote Access Thoughts and Considerations Are you ready for the surge ? Colin Nurse Chief Technology Officer State & Local Government Microsoft Corporation

Current State of the Unified Collaboration space

The Mobile Workforce Workers will average nearly 40% of their time away from the desk – a factor that will massively play into mobilizing millions of corporate inboxes this year.* In 2006 we estimate the number of mobile professionals (defined as spending at least 20% of their time away…) will grow to roughly two thirds of workers.* *Source: Strategy Analytics, “Mobile Business Application Outlook” January 2006

UC Business Trends & Drivers  A billion workers around the world will be classed as mobile by 2011, including nearly 75 per cent of the US workforce.  DR Client Options  Cost of buildings and Office space  Work Life Balance, its cheaper  Cost Savings. Staff efficiencies, reduction in process threads  Staff retention & Staff attraction. Extremely Inclusive  Options for easing the Staff retirement load  Economic Development in rural and industry areas  Its is very GREEN

 Voice communications through PBX  communications through PCs  Voice communications through IP-PBXs  , IM, web communications through PCs  Secure Communications costs are high – Good news is coming UC Infrastructure Challenges Parallel Investments

Enable Work Anywhere Mobilizing to extend enterprise reach and impact Extend the desktop experience  Mobile and Instant Messaging – consistent, familiar  Find people and information across the enterprise  Deliver LOB applications (ERP, CRM) wherever needed Support a diversity of custom solutions  Extend the reach of applications to meet industry-specific needs  Access to Share data sites to leverage enterprise content  Simple, quick and compact framework for rapid development Secure, manage and control devices  Administer, lockout data and wipe devices remotely  Enforce passwords to meet compliance policies  Single sign on for direct connection to the corporate network

Government Workers and UC Local & State Police, Corrections Officers, Parole Officers Front line Fire Fighters, Fire Marshalls and Inspectors EMT First responders, Nurse’s, Doctors, Social Services case workers, Disaster First Responders, National Guard Local Government building and Infrastructure facility, Permits and License inspectors. Local Government Construction, Sewer, Water workers Remote and Tele Working Employees Department of Transportation, Construction, Survey Crews etc

UC Enable Your Business Suggested steps For Real Technical deep dive visit Microsoft.com

Evaluating Business Needs & Issues  Business Processes and Goals  Technology Hurdles, Networks, servers, Costs etc.  Business Justification, critical  User Scenarios, look and Feel  Business owned  Who owns the service Today and Tomorrow  If you do this IT is seen as strategic

UC Enable Your Business  Establish cross-business unit, understanding business needs; scope project, anticipated benefits  Measure return on investment  Pilot mobile messaging and Applications, not just in IT!  Draw upon UC solutions expertise  Do you have the skills  Look at COTS solutions, where new apps are considered  Look at managed and hosted solutions  Case studies, whitepapers, business information  Train managers and Staff to work this new way  Processes & Procedures  Have an exception Process

Sound Business Investment Data Security Help protect vital business data on with stronger security settings on their mobile devices Everyday Client DR Solution Communication and Collaboration Connect people to information and colleagues when they’re on the road or Teleworking Constituent Service Give customer-facing employees better solutions to quickly resolve issues and find answers Workforce Productivity Turn downtime into uptime by extending familiar tools and applications to mobile devices, worker embrace these solutions Return on Investment Get more value out of existing systems Manage the Workforce Increase operational efficiencies by keeping people connected to the business when away from the office. Helps to manage the retirement problem Inclusive

What Other are Saying 2007 The Magic Quadrant is copyrighted August 2007 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. SOURCE: Gartner, Magic Quadrant for Unified Communications, 2007”

© 2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION. 13

The Microsoft UC Difference  Microsoft Unified Communications is not a “network-vendor specific solution” for voice, messaging, conferencing, or secure access.  Standards based Voice Quality and Simplified Management  Not a “PBX vendor specific” voic or telephony solution. Experience cost and service benefits without rip/replace.  Utilize your existing investment in IP or TDM phones and deliver presence, mobility, conferencing and video. Microsoft designed phones also available.  Integrate with existing PBX solutions for a centralized voic and solution on a single platform. Avoid hardware cost duplication for storage, CPU, etc.  Natively encrypted sessions provide secure communications for compliance and confidentiality without the need for additional VPNs, clients, or portals  Utilize common, off the shelf hardware for reduced TCO  Mobility solutions deliver a seamless experience across web, desktop, mobile devices, and/or embedded within applications.