1 Welcome to Thistle Hotel Welcome To Thistle Hotel Enter maximum price of room/night in GBP Type of room No of rooms Check in Date Check out Date Smoking Breakfast £5.00 Cancel Reservation Review reservation Send message to hotel Special Requirements Weather Guest Facilities/fee dback Map Feedback Book NOW! Reset Photo Gallery View more information on distances click herehere To view Photo Gallery click herehere LOG OUT

2 Review res Amend Details Cancel Reservation Review Reservation Booking Reference No 1234 You have requested for 2 Single Rooms From 14 December 2002 To 17 December 2002 Price per night 52 GBP Booking Status: Confirmed Without Credit Card Distances Photo Gallery Cancel Reservation Review reservation Send message to hotel Special Requirements Weather Guest Facilities/fee dback Map Feedback Back HOME Important Notice View more important information click herehere View more information on distances click herehere To view Photo Gallery click herehere Cancel Reservation Amend Details LOG OUT

3 Cancel Reservation Submit Cancel Reservation Cancel Reservation Review reservation Send message to hotel Special Requirements Weather Guest Facilities/fee dback Map Feedback Booking Ref. No 5678 You requested for 1 double room from 21 January 2003 to 29 January HOME LOG OUT Booking Ref. No 1234 You have requested for 2 Single Rooms From 14 December 2002 To 17 December 2002 Price per night 52 GBP Booking Status: Confirmed Without Credit Card Booking Ref. No 5678 You requested for 1 double room from Submit Back

4 Send short mess Submit Reset Send Short Message To Whom it May concern, I am running late, so please don not cancel my booking. Thanks. xxx Cancel Reservation Review reservation Send message to hotel Special Requirements Weather Guest Facilities/fee dback Map Feedback HOME LOG OUT Booking Reference No 1234 You have requested for 2 Single Rooms From 14 December 2002 To 17 December 2002 Price per night 52 GBP Booking Status: Confirmed Without Credit Card SubmitResetBack

5 Photo gall Photo Gallery Cancel Reservation Review reservation Send message to hotel Special Requirements Weather Guest Facilities/fee dback Map Feedback HOME LOG OUT Back

6 Important not Important Notice Your reservation is made from 14 December 2002 To 17 December 2002, you are to arrive before at the day of your arrival. Your booking will be valid up to this time. After your booking will automatically cancelled. If you want to arrive after please notify the hotel by message/telephone. Cancel Reservation Review reservation Send message to hotel Special Requirements Weather Guest Facilities/fee dback Map Feedback HOME LOG OUT Back

7 distance Distances from Hotel Distances (km) Airport 15 (Birmingham Int.) Bus stop 0.1 City Centre 3 Rail way Station 1 Car Park 0.03 Taxi Rank0.02 Cancel Reservation Review reservation Send message to hotel Special Requirements Weather Guest Facilities/fee dback Map Feedback HOME LOG OUTBack

8 Special req Special Requirements I would like a quite room I have a pet I would like a seaside room I need baby facilities I am disable If you have further requirements, please explain briefly below How far is Thistle Hotel from Hyatt Hotel? Cancel Reservation Review reservation Send message to hotel Special Requirements Weather Guest Facilities/fee dback Map Feedback HOME LOG OUT Submit Back

9 weather Weather Birmingham (°C) Today 2 Cloudy Monday -1 Windy Tuesday -1 Cloudy Cancel Reservation Review reservation Send message to hotel Special Requirements Weather Guest Facilities/fee dback Map Feedback HOME LOG OUTBack

10 map Map Multi Map Cancel Reservation Review reservation Send message to hotel Special Requirements Weather Guest Facilities/fee dback Map Feedback Multi Map HOME LOG OUT Multi Map Back

11 Guest facilities Submit Guest Facilities Would you like to Order Taxi Rent-a-car Order bill for food View messages Room service Hotel bill Cancel Reservation Review reservation Send message to hotel Special Requirements Weather Guest Facilities Map Feedback Please send a short message if there any thing else you would like. HOME LOG OUTSubmitResetBack

12 Amend details Amend Details Booking Ref. No 1234 You have requested for Rooms From To Price per night 52 GBP Booking Status: Confirmed, Without Credit Card. Cancel Reservation Review reservation Send message to hotel Special Requirements Weather Guest Facilities/fee dback Map Feedback HOME LOG OUTEnter Credit Card Details Submit Enter maximum price of room/night in GBP Type of room No of rooms Check in Date Check out Date Smoking Breakfast £5.00 Back

13 Message sent Message Sent Message sent. Thank you. Please wait for confirmation. Cancel Reservation Review reservation Send message to hotel Special Requirements Weather Guest Facilities/fee dback Map Feedback HOME LOG OUTBack

14 Log in Submit Hotel In Your Palm address Password Are you are looking for a place to stay in comfort? You have arrived to the right site! Thistle Hotel provides…. If you are a new user, please register here here Submit

15 Enter Credit Card Details Booking Ref. No 1234 You have requested for Room From To Price per night 52 GBP Booking Status: Confirmed, Without Credit Card. Cancel Reservation Review reservation Send message to hotel Special Requirements Weather Guest Facilities/fee dback Map Feedback Please Enter Credit Card Details to confirm your booking. Account Name Account Number Expiry Date Card Number (Switch Only) By confirming your reservation you agree to terms of use HOME LOG OUTSubmitBack

16 Confirmation of details Confirm Details Card details Confirmed Thank you. Cancel Reservation Review reservation Send message to hotel Special Requirements Weather Guest Facilities/fee dback Map Feedback HOME LOG OUT View important information click herehere View more information on distances click herehere To view Photo Gallery click herehere Back

17 Links To Conference Websites Links to Conference Websites User modelling Home page Rational UML resources page Ease of Use web site and OVID section u_ext.nsf/Publish/589www.ibm.com/ibm/easy/eo u_ext.nsf/Publish/589 Cancel Reservation Review reservation Send message to hotel Special Requirements Weather Guest Facilities/fee dback Map Feedback HOME LOG OUTBack

18 Feedback Submit Reset Feedback 1-Excellent Service 2-Average 3-Poor Please provide feedback for the following services Customer service Quality of room service Hospitability Clear information Entertainment Cancel Reservation Review reservation Send message to hotel Special Requirements Weather Guest Facilities/fee dback Map If more please specify below Facilities for swimming pools charges were not clear. xxx HOME LOG OUTSubmitResetBack

19 Confirm Cancel Reservation YES! Submit NO! Home Cancel Reservation Cancel Reservation Review reservation Send message to hotel Special Requirements Weather Guest Facilities/fee dback Map Feedback Booking Ref. No 1234 You have requested for 2 Single Rooms From 14 December 2002 To 17 December 2002 Price per night 52 GBP Booking Status: Confirmed, Without Credit Card Do you really want to cancel this reservation. HOME LOG OUT YES! Submit NO! Home Booking Reference No 1234 You requested for 2 Single Rooms From 14 December 2002 To 17 December 2002 Price per night 52 GBP Booking Status: Confirmed Without Credit Card Back