US Army Symposium Microsoft EBusiness – Deploying A.Net Enterprise Scott M. Boggs VP, Corporate Controller February 11, 2003

The Problem: Islands Of Information Users have multiple technology islands Users have multiple technology islands ? ? ? ? Inconsistent, impersonal, user not in control Inconsistent, impersonal, user not in control Islands don’t work well together Islands don’t work well together ERP CRM ERM SCM DM DW

The Solution: Connected Information Designed around user needs Software for Smart Devices Brings together Information

Leading Change Identify most critical business metrics and fix first Identify most critical business metrics and fix first Standardize policies, taxonomies and views globally Standardize policies, taxonomies and views globally Alignment with business priorities; assign responsibility to teams of IT and business leaders – NO COMMITTEESS! Alignment with business priorities; assign responsibility to teams of IT and business leaders – NO COMMITTEESS! Application framework; minimize number ERP platforms and leverage web services Application framework; minimize number ERP platforms and leverage web services Say NO to paper; eliminate old methods and go FAST Say NO to paper; eliminate old methods and go FAST Focus on constant improvement; multiple small wins add up Focus on constant improvement; multiple small wins add up

EBusiness Opportunities Transaction Processing Transaction Processing  Employee procurement  Vendor invoicing Decision Support Decision Support  Targeted reporting  Data mining Staff Self Service Staff Self Service  My Webs

Benefit Of Knowledge Management Tools Organizations operate more efficiently: Organizations operate more efficiently:  Knowledge is not lost through employee turnover or reorganizations  A knowledge base keeps standards consistent across the organization  Centralized knowledge allows for faster resolution of customer issues Organizations operate more effectively: Organizations operate more effectively:  Knowledge is available whenever needed  Decreased ramp-up time for new employees  Easy to update allowing users to manage ever changing initiatives

Case Study: InfoPlus

Knowledge management and collaboration solution used by Messaging and Collaboration Services group Knowledge management and collaboration solution used by Messaging and Collaboration Services group Provides messaging information to end users Provides messaging information to end users Allows documents to be submitted, cataloged, updated, and provided reliably to those who need them Allows documents to be submitted, cataloged, updated, and provided reliably to those who need them

Case Study: HeadTrax

.Net WinForms.Net WinForms  Rich development platform  Less complex than COM  Inexpensive to develop Rich Content Rich Content  Docking & Anchoring WebSevices WebSevices Remoting Remoting Security Security

Case Study: HRWeb

Access to “my” information Access to “my” information  Personal information  Benefits  Policies and procedures Access to “manager” information Access to “manager” information  Performance management  Recruiting

Case Study: FinWeb

Access to: Access to:  Financial reports and drill down  Policies and procedures  Key tools and services

Big Benefits Hard dollar cost savings > $125M annually Hard dollar cost savings > $125M annually  Tax Portal$56M  AP/Procurement $20M  CS payment process$17M  Employee Self Service$15M  Manager Self Service$10M  Decision Support$ 6M  Expense reporting $ 3M “Soft” dollar savings much higher “Soft” dollar savings much higher  Improved decision making  Time spent on analysis rather than data collection  Employee empowerment and employee satisfaction