Working Knowledge A Discussion Karthik Gaekwad Graduate Student, Computer Engineering

Summary of the chapters Positives: Easy to read for a beginner The content is general so it can be read Examples of what worked and what didn’t Chapter summaries at the end of each chapter

Summary of the chapters Negatives Not enough technical detail (Technologies for Knowledge)

Outside research: ITC and the coal fire project Knowledge Management jobs Knowledge transfer when someone resigns

ITC and the Coal fire project ITC: International Training Centre for Aerial Survey Located in the Netherlands, Europe Had a research project to minimize the number of underground coal fires during mining The knowledge had to be transferred inside the company and then to the client (People’s Republic of China)

ITC and the Coal fire project Inside ITC –Easier: Group of 10 –Internal Research Seminars –Newsletters European Researchers –Publications –Reports –Theses

ITC and the Coal fire project Transfer to the PRC Training engineers, researchers, fire fighters, managers –Research Supervision –On the job training –On site workshops –Seminars –Short courses

Knowledge Roles: A quick lookup on Knowledge Management positions. Knowledge Management Consultant at Accenture

Knowledge Management Consultant Interacting with customer personnel to identify business objectives turn them into a KM strategy. Defining customer’s requirements to achieve KM objectives. Develop and implement effective KM governance approaches. Design and implement effective KM processes and integrate them with client’s business processes. Develop and implement effective content architectures and taxonomies. Identify and implement appropriate technology tools to implement client’s KM program. Understanding key barriers to KM behavioral change and developing effective change management programs.

Knowledge Transfer Facts of knowledge transfer during a resignation Strategies for a company that is losing an employee who has knowledge about the workings of the company –Exit Interviews –Try and hire the employee into another position –Or use him as a consultant

References ITC and the coal fire project: Monster Jobs: Exit Interviews: