Human Side of Lean

People Aspect of 4Ps?People Aspect of 4Ps? Philosophy Process Problem Solving People and Partners

People Aspect of 4Ps?People Aspect of 4Ps? Philosophy Process Problem Solving People and Partners It’s about Commitment. Who owns Commitment? People! It’s a way of Thinking. Who does Thinking? People!

Respect for Humanity PDCA People Aspect of Methods and TechniquesPeople Aspect of Methods and Techniques

Jidoka Pull & Flow Standardization Stability Customer Focus Quality, Cost, Delivery, Safety and Environment, Morale Involvement Flexible, motivated team members continually seeking a better way People Aspect of the TPSPeople Aspect of the TPS

Constancy of PurposeConstancy of Purpose  Philosophy  Sense of Purpose  Lean Systems  Value-add worker is the surgeon  Eliminate waste  Reduce throughput time  Learning Community  Lean Enterprise  Value-adding Contributor  Make a social pact with workers and partners  Maintain Continuity of Purpose!!!!!

Hierarchy of BeliefsHierarchy of Beliefs  Respect for Humanity  Contribute to Customer, Society, and the Economy  Contribute to Workers, Partners, and the Company  PDCA – Continuous Learning

Sense of Purpose: Inside and OutSense of Purpose: Inside and Out Learning Community ST: Capable People LT: Learning to Improve Lean Systems ST: Capable Processes LT: Value Stream Improvement Value-Adding Contributor ST: Profitable LT: Growth and Contributing to Society Learning Enterprise ST: Capable Partners LT: Learning Enterprise Company Purpose Internal External Business People

Let’s Understand the Current SituationLet’s Understand the Current Situation  For your current or most recent job:  How much training did you receive, before reporting to your duties?  Who provided the training?  How much on-the-job training have you received?  Who provided the training?

Current Situation (cont.)Current Situation (cont.)  Do you know the company’s philosophies?  Do you know the company’s vision?  Do you know the company’s mission?  Do you know the company’s strategies?  How do you know these things?  Do you trust management?  Are you happy with the job?  Are you looking for another job?

Developing LeadersDeveloping Leaders  Required Skills  Willingness and Desire to Lead  Job Knowledge  Job Responsibilities  Continuous Improvement Ability (PDCA)  Leadership Ability  Teaching Ability  Leaders set an example in all areas  Leadership structure  Selecting Leaders  Developing Leaders

Developing Exceptional Team AssociatesDeveloping Exceptional Team Associates  Selecting the right people  See case study  Assimilate into culture (Orientation) – Two weeks  Job Instruction Training  Completed personally by Team Leader or Group Leader  Source – Training within Industry, US Department of Defense (~1940)  Make a training Plan and Track Performance  Teams  Suggestion Programs

Invest in SkillInvest in Skill  The same rigor applied to selecting leaders and team associates is used for selecting engineers  Training Program  1 month – General orientation  3-4 months – work as a team associate  2-3 months – selling cars  Freshman project – supervised  2 years of intensive, supervised, on-the-job training in a specialty

Questions?