1 California State University, Los Angeles College of Business and Economics - Advisement Center

2 Knowledge Listening - primary way of taking in information Memory - retain and recall Hearing vs. listening? Challenges Divided attention and distractions Shutting out message - receptive & nonjudgmental Emotions, preconceived notions - prevent

3 Listening/memory Rush to judgment - don’t overlap listening and responding - stop listening Memory - learning depends upon remembering Repeat - assures speaker, chance to correct Body language Three stages Encoding - changed into usable form by brain Storage - holds information Retrieval - recall

4 Memory Improvement strategies Will to remember Understand - if don’t know concept - harder to retain Recite, rehearse, write Separate Study - short, frequent Manageable sections Visual aids

5 Memory Associate - link to something you already know Group and sequence - patterns Visualize - turn into pictures Mnemonic devices Tape recorders Preparation Study where concentrate best Sleep, eating, drinking Test anxiety

6 Strategies - tests Key facts Overview Plan ahead, relax, look over test beforehand, read/listen to directions Ground rules Critical thinking Test questions Learn from mistakes Review tests, rework questions

7 Assign #10 – pg – 7.1