Supporting Social Interaction in an “Intelligent” Competence Development System Bertrand Sereno, Eleni Boursinou & Albert Angehrn Centre for Advanced Learning Technologies INSEAD Boulevard de Constance F Fontainebleau, France

Manchester 12/01/2007 TenCompetence Workshop2 Enhancing Connection Dynamics We are interested in designing systems… Supporting and enabling competence development processes… in various distributed contexts

Manchester 12/01/2007 TenCompetence Workshop3 Connection Dynamics How do we stimulate, support and sustain connection dynamics? User-driven spaces: Network navigation and filtering System-driven set of tools: Connection Agents Connection Games Metrics to assess the impact on individuals, KAs…

Manchester 12/01/2007 TenCompetence Workshop4 Sustaining Connection Dynamics  Connection Agents What are they? What do they enable? How can they be represented?

Manchester 12/01/2007 TenCompetence Workshop5 Designing an overview Tool A virtual Community environment  gain an overview of and become aware of relevant Competence Development Opportunities (CDO),  build an informed opinion about which ones would best fit their objectives and aspirations,  get the possibility to share their experiences and engage in productive knowledge exchanges with other users.

Manchester 12/01/2007 TenCompetence Workshop6 Sustaining Connection Dynamics  Connection-friendly environments

Manchester 12/01/2007 TenCompetence Workshop7

Manchester 12/01/2007 TenCompetence Workshop8 Stimulus Agents  Our premise is that Stimulus agents provide further support by activating personalized and contextualized intervention based on user objectives and actual online behavior.  Value added to the user and the system by helping establishing “connections”.

Manchester 12/01/2007 TenCompetence Workshop9 Stimulus Agents value can be created for and by the user in a number of critical domains, supporting and stimulating him/her to:  discover  learn about and from  engage into and with  share related knowledge and insights  act upon the opportunities emerging from the connection created (or strengthen).

Manchester 12/01/2007 TenCompetence Workshop10 The Welcome Agent  stimulate continued return to and participation in knowledge communities.  make him/her aware of his/her environment by making him/her formalize his/her expectations, competence development objectives and interest  introduce him/her to relevant competence development opportunities, such as books or experts.

Manchester 12/01/2007 TenCompetence Workshop11 The CDO Connection Agent  identifies a set of members and CDOs matching each of his/her current competences  calculates an “internal relevance measure” for each CDO (and People) identified and adapts accordingly the List and the Network visualization to facilitate/speed up further exploration.

Manchester 12/01/2007 TenCompetence Workshop12 Network Navigation Functionalities  Display Options (zooming facilities, CDO node..)  Filtering Options Expression-based filters, Type-based filters, a 'people' filter a 'relations' filter, Rating- based filters and Novelty-based filters.

Manchester 12/01/2007 TenCompetence Workshop13 Your feedback is very much welcome!