resolve problems quickly resolve problems quickly minimise repeat problems minimise repeat problems Improve productivity of support staff Improve productivity of support staff A secure, private Web site exclusively for Premier customers worldwide Microsoft Premier OnLine (MPO) What is it? How can it help?

Agenda MPO features How to access Microsoft Premier Online

Welcome to Premier Online!

Home page Headlines and alerts on the main page Latest incidents displayed Tabbed access to portals on all pages: Enterprise Portal Troubleshooting Portal Deployment Portal

Home page (2) Left navigation bar provides easy access to the main site areas: Search Online Services Enterprise Portal Troubleshooting Portal Deployment Portal

How to search on MPO Knowledge Base (KB) articles can be read with partner-level information Available hotfixes displayed at the top of the pane Advanced search facility available

TechNet and MSDN Content Premier search returns content from MSDN®, TechNet, and Community Solutions

Incident management View open and closed incidents List the contacts on the contract (CSM) Submit and update incidents from this set of services View the detailed reporting tools that are available Export incidents to a spreadsheet

Enterprise Portal Premier messages All the latest site news and current Microsoft issues Top premier issues Security bulletins and alerts Premier contact information Incidents Training Your entry point to the MPO site

Troubleshooting Portal Known issues KB articles about how to troubleshoot Tools to download Hotfixes to download Service packs to download Best practices articles Your first point of contact for incident resolution

Deployment Portal KB articles about deployment “How-to” articles Technical information Best practices Planning and best practices for software deployment

Premier file transfer Transfer and receive up to 25 megabytes (MB) of information to and from your TAM For larger files or files for support incidents, Premier support engineers will set up a file transfer workspace

Security Keep up-to-date with the latest Security Bulletins and Alerts that are available through the Enterprise Portal Filter by products to refine the security alerts displayed

Hotfixes and service packs Search for and download the latest hotfixes and service packs Filter by products to refine the related hotfixes and service packs displayed

Online training Link from the main Enterprise Portal to: Support WebCasts Articles about Microsoft technologies Articles that describe best practices, tips and tricks

Site filtering Based on the filter settings Only the related content will be displayed in Content Portals and advanced search

My Profile Define your default product selections on the “My Products” tab Update your contact information on the “My Contact Details” tab “Define New” tab

My Profile (2) Sign up for newsletters Account information Region

Enterprise Profile CSM can define Enterprise products that are important to organization CSM can add their company’s names to the banner of the site

How to access Premier Online Microsoft Premier Online is a secure site and requires Microsoft®.NET Passport Network credentials, a separate online support account number, and a password to validate secure access Customers can use existing Passport credentials or they can create a separate account by using their corporate e- mail address for example If you do not know your online support account number or your password contact your TAM or ADC

MPO Roles Customer Support Manager Main point of contact for management of who can and cannot access support services. Can do all the activities that a support contact can perform. Will be surveyed. Support Contact Can contact the technical account manager to initiate services (e.g. ROSS). Will be surveyed by Microsoft. Can create incident tickets and research Website Group ServiceDesk Can create incident tickets and research the Premier Online Website Group Web Can research the Premier Online Website

Microsoft Premier Online sign in by using.NET Passport Sign in area for those who have already created a.NET Passport Click “Register” if you do not have a.NET Passport or you want to create a new one for your corporate e- mail account How to access Premier Online (2)

Type the corporate address that you want to use on the site Type a password (we recommend that you not use your corporate password) How to create a.NET Passport

After you create the.NET Passport, click Continue to enter the site and map your.NET Passport to an Access ID How to create a.NET Passport (2)

After you sign in with your.NET Passport credentials, you can map an Access ID to that.NET Passport Contact your TAM or ADC if you do not know your Access ID or your password How to access Premier Online

Demo

Microsoft Premier Online Microsoft Premier Online support site Local features

Workshops on MPO Static only content Directs customers to site Updated when new workshops and soundbytes are added

Questions?

© 2003 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.