Ask Sheffield FAQ Database Student Services Information Desk.

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Presentation transcript:

Ask Sheffield FAQ Database Student Services Information Desk

Purpose Answering general enquiries – Prospective students – Current students – Alumni – Parents – Employment agencies – Staff – Departments Signpost to specialist information resource Signposted from specialist information

Companies using MetaFAQ

Benefits Answers 80%-90% of routine enquiries automatically online. Quicker response times by reducing overall volume of inbound s Enables customers to find information faster. Reduces frustration of users by giving them an answer or directing them to a member of staff. Gain invaluable customer insight.

Features Natural language processing Popular entries are positioned for quick access. Recommends other content on related subjects. Queries not answered are routed to a member of SSiD staff Answers linked to other web pages or contacts. Comprehensive statistics The knowledgebase can interface with SOAP, WSDL and.NET APIs.

To contribute contact: Simon Linskill