WORKPLACE EXPECTATIONS: Business Etiquette WHAT IS ETIQUETTE?WHAT IS ETIQUETTE? WHY IS ETIQUETTE IMPORTANT TODAY?WHY IS ETIQUETTE IMPORTANT TODAY? APPEARANCEAPPEARANCE TABLE MANNERSTABLE MANNERS Human Relations

MALE/FEMALE ETIQUETTE AT WORKMALE/FEMALE ETIQUETTE AT WORK –“Offer and refusal technique”and “understanding strategy” –Business lunches –Business travel –Terms and comments to avoid –Personal and social relationships with coworkers –Office Romance Office RomanceOffice Romance

Human Relations HOW SHOULD YOU TREAT THE PUBLIC?HOW SHOULD YOU TREAT THE PUBLIC? –Correspondence –Telephones –Rules for using other communication technology

HOW SHOULD YOU TREAT ASSOCIATES?HOW SHOULD YOU TREAT ASSOCIATES? –Networking –Mentoring –Office politics THREE BEHAVIOR TYPESTHREE BEHAVIOR TYPES –Passive –Aggressive –Assertive Human Relations

ETHICS AT WORK: Your Attitude and Responsibilities What is ethics? The code of moral principles and values that govern the behaviors of a person or group with respect to what is right or wrong. Human Relations

What is an ethical dilemma? Human Relations  A situation that arises when all alternative choices or behaviors have been deemed undesirable.  Potentially negative ethical consequences, making it difficult to distinguish right from wrong.

Ethical dilemma - examples Human Relations  McDonalds uses beef flavor & tells Hindus it doesn’t.  Styrofoam vs. paper

Ethical Decision Making Human Relations Most ethical dilemmas involve:Most ethical dilemmas involve: A conflict between needs of the part & whole.A conflict between needs of the part & whole. The individual versus the organization.The individual versus the organization. The organization versus society as a whole.The organization versus society as a whole.

Approaches for Ethical Decision Making  Utilitarian Approach  Individualism Approach  Moral-Rights Approach  Justice Approach Human Relations

Utilitarian Approach  Moral behavior produces the greatest good for the greatest number.  Critics fear a “Big Brother” approach and ask if the common good is squeezing the life out of the individual. Human Relations

Individualism Approach  Acts are moral when they promote the individual's best long-term interests, which ultimately leads to the greater good.  Individual self-direction paramount.  Individualism is believed to lead to honesty & integrity since that works best in the long run. Human Relations

Moral-Rights Approach Moral decisions are those that best maintain the rights of those people affected by them.Moral decisions are those that best maintain the rights of those people affected by them. An ethical decision is one that avoids interfering with the fundamental rights of others.An ethical decision is one that avoids interfering with the fundamental rights of others. Human Relations

“Moral Rights” “Moral Rights” The right of free consent The right to privacy The right of freedom of conscience The right of free speech The right to due process The right to life & safety Human Relations

Justice Approach  Moral Decisions must be based on standards of equity, fairness, and impartiality.  Three types of Justice Approaches:  Distributive Justice  Procedural Justice  Compensatory Justice Human Relations

Distributive Justice  Treatment of people should not be based on arbitrary characteristics.  People should be treated differently in proportion to the differences among them. Evenly Distributed Human Relations

Procedural Justice  Rules should be clearly stated.  Rules should be consistently and impartially enforced. Rules and Procedures Govern Human Relations

Compensatory Justice  Individuals should not be held responsible for matters they have no control over.  Individuals should be compensated for the cost of their injuries by the party responsible. Even it Out Human Relations

Tort, or Personal Injury, Law When an ethical dilemma becomes a legal problem:  McDonalds Hot Coffee  Sexual Harassment  Men’s vs. women’s laundry & hair cuts. Human Relations

Tools for Managing Company Ethics Leadership Ethical Structure Code of Ethics Whistle Blowers Human Relations