1 Business English Lesson Five

2 MA 兩字開始在金融業普及 儲備幹部 Management Associate 不過一樣是徵儲備幹部，在滙豐銀行稱 MT (Management Trainee ），渣打銀行則是 GA （ Graduate Associate ）。

3 Lesson 5 5.A Activity 2: pair up and 連連看 Activity 3: 聽 CD 1 st time Activity 4: 聽 CD 2 nd time ( 如果第一遍完全聽不懂的同 學 請第二便直接看 p. 149 之 Tape script) Activity 5 ： pair up and 練習 File 8.A & File 8.B(p.129 & p.139) 互問 What is this key for? How do I….?

4 5 B Activity 2 ： Telephone problems a.all the lines are busy b.the number hasn’t been recognized (incorrect dialling or a number that doesn’t exist). c.a telephone queue (wait for 3 minutes) d.voic (answering machine) e.a menu- held in a queue

5 5 B Activity 3 1: Jane Spencer: The lines are busy. Which department? Did Misha leave a message? 2: Clive Reed: in a meeting What ‘s Misha’s phone number? : Brian French: is away on holiday What’s Misha’s main message? Postpone the meeting, and ask Mr. French to call Mr.Kramer to fix up a new date.

6 5 B Activity 7 1 st: Pair up 10. A & 10. B B: Microsoft, How can I help you? A: hi, I am trying to contact Mr. Alex Kramer. B: which department? A: Human Resources B: hold the line please. …I am sorry, Mr. Kramer is not in his office right now. A: Can I leave a message? B: sure A: This is Judy Chen calling and my phone number is B: (you can ask question) 各練習課本上的一個名字 & 自己名片上的名字 電話

7 Cover Letter 為正式商業文書 勿太口語或誇張 注重格式

8 Cover Letter 稱 謂 (Greetings) 對收信人之尊稱；稱呼之第一個字母需大寫。 Dear Sir: Dear Madam: Dear Sir/Madam: To Whom It May Concern: To the Sales Manager: ATTN: Purchasing Department Dear Mr. Richards: To Ms. Peters:

9 Cover Letter 恭維結語 (Complimentary Close) 相當中文之「敬上」，如： ─ Looking forward to hearing from you soon, ( 期待您的快速回音 ) ─ Thanks and best regards, ─ ( 感謝與問侯 ) ─ Yours sincerely, ( 敬上 ) ─ Yours faithfully, ( 敬上 ) ─ Thanking you for your time and atteation, ( 謝謝您的時間與關心 ) ─ Sincerely yours, ( 敬上 ) ─ With thanks in advance for your kind attention, ( 預先謝謝您的關心 ) ─ Sincerely yours, ( 敬上 ) ─ With thanks in advance for your kind attention, ( 預先謝謝您的關心 ) ─ Kindest regards, ( 敬上 ) ─ Hope to receive your reply, ( 期待 您的回覆 ) ─ Please let me know, ( 請讓我知道 ) ─ Yours truly, ( 敬上 ) ─ Very truly yours, ─ Thanks very much for your help, ─ ( 非常謝謝您的幫助 ) ─ Best Wishes, ( 最佳祝福 ) ─ Cordially, ( 敬上 )

10 Cover Letter Have a vacancy for marketing manager. Consider someone for a marketing manager position. Consider someone for a marketing manager.

11 Cover Letter It would be highly appreciated that… I would highly appreciate that… It would be highly appreciated if you can grant me an interview opportunity. I would highly appreciate if you can meet with me in person.

12 Cover Letter Enclosures 信件左下角 簽名下方隔一行 Enc Encs

13 期中考 5/3 交 cover letter & resume We will watch the movie with English subtitle after the midterm. (I suggest you to study the script first or watch the movie first)