Developing GIS based citizen services in the City of Helsinki Current Challenges and Examples from Pilot Projects Jonna Kangasoja City of Helsinki TED Workshop 21 May 2005

Current Challenges History of the development of e-participation in the City of Helsinki builds of pilot projects (e.g. ‘Home Street’, ‘Net Maunula’) How to integrate the line organization with the project organization? Institutional mediations (Anttiroiko 2003) are most critical in the development of new deliberative forms of democracy

The City of Helsinki’s IT-strategy 2003 – 2006 Comprehensive e-Services for residents: applications, permits, notices, appointments, reservations etc. handled also electronically by all departments of the City Data-secure and confidential dealings with the City administration and service producers for individuals and business enterprises Multi-channel provision of advice and information services New GIS-based citizen services via www

GIS-based services are popular The site contains pages with total 6 million hits/year The existing map service page has searches/weekhttp://kartta.hel.fi

Web Based Map and Geospatial Information Services Regarded as central tool in implementing the City’s IT and e-Service strategy Future vision of Citizen’s eGovernance services: possibility to get address/location based information on all on-going municipal projects, service points, contact persons. Organizational challenge: Tradition of strong and fairly autonomous departments and administrations. ‘GIS core group’ – a horizontal topical structure of expertise inside the City.

There are over 14 GIS-based services in the design or development phases Web-based map and geospatial information service by the City Survey Division Soil survey information service by the Geotechnical Division of the Real Estate Department Real time town plan service by the City Planning Department Building Permit Service ARSKA by the Building Regulation Department Regional library application HELMET Pilot projects

GIS and the City Planning Department A web-based service offering real-time information on city plans under preparation (town plans, subdivision plans, traffic planning projects etc.) Up-dating is distributed, embedded in the normal work practices of the department Dynamic map, moving on the map, searching with place name, address The whole trajectory a project from the beginning until the plan gets a legal status Future: developing the interactive component

Helsinki Urban Database Data feed from various registers PRIMAS Update every night Service database CityGis4 Updates from the most important data sets daily: land property and real estate information buildings town plans and subdivision plans land and building ownership information construction projects address information

GeoMediaOracle MUNICIPAL SERVER SpatialWeb4 Bentley Publisher Service points Basic registers SERVICE DATABASE CityGis4 PRIMAS MapInfo GIS-services/ Regional filters Map services ArcView Access Stella Access Interface for embedded services Hierarchy of the Municipal Server Thematic services -administrations assemble the content Government to business services City district services - assembled content -edited content e-Services e.g. permits Basic services -maps - registers Project services - project information - citizen’s feedback GeoMedia WebMap

User-interface of the web-based geospatial information service Register data as separate application Objects overlap in the map window directory of functions and content Two general maps search functions in the menu toolbar