McGraw-Hill/Irwin © 2002 The McGraw-Hill Companies, Inc., All Rights Reserved. 2-1 Chapter Two Environmental Context: Information Technology and Globalization

McGraw-Hill/Irwin © 2002 The McGraw-Hill Companies, Inc., All Rights Reserved. 2-2 Learning Objectives Examine the role that information technology plays in today’s organizations Present the developments in knowledge management and human capital/intelligence Discuss the impact of globalization as an environmental context for organizational behavior Describe the meaning, role, and dimensions of culture

McGraw-Hill/Irwin © 2002 The McGraw-Hill Companies, Inc., All Rights Reserved. 2-3 Information Technology Behind The Acquire And Store Approach To Knowledge Management Acquire and store approach to knowledge management StorageConnectivity Recent Developments Learning Vehicles Locators

McGraw-Hill/Irwin © 2002 The McGraw-Hill Companies, Inc., All Rights Reserved. 2-4 Power Distance Index Individualism Index Costa Rica Austria Finland Norway Germany among others USA Canada Great Britain among others Mexico South Korea among others Japan Brazil India among others Spain France South Africa among others The Position of Selected Countries On Power Distance And Individualism

McGraw-Hill/Irwin © 2002 The McGraw-Hill Companies, Inc., All Rights Reserved. 2-5 Power Distance Index Uncertainty Avoidance Great Britain among others Austria Finland Germany among others India among others The Position of Selected Countries On Power Distance And Uncertainty Avoidance USA Norway South Africa Canada Mexico Brazil France Japan South Korea Spain among others Costa Rica

McGraw-Hill/Irwin © 2002 The McGraw-Hill Companies, Inc., All Rights Reserved. 2-6 Masculinity Index Uncertainty Avoidance Norway Finland others The Position of Selected Countries On Uncertainty Avoidance And Masculinity Index Japan Austria Germany Mexico others France Brazil Costa Rica Spain South Korea others Great Britain India USA South Africa Canada others

McGraw-Hill/Irwin © 2002 The McGraw-Hill Companies, Inc., All Rights Reserved. 2-7 Trompenaars’ Cultural Dimensions For Selected Countries IndividualismCollectivism USA Czh Mex UK Swe Spa Brz Swi Ven HK Ita Ger Chi Fra Jpn Sin AchievementAscription Aus USA Ger Arg Tha Bel Ita NL Jpn Czh Sin CIS Chi Ido Ven SpecificDiffuse Aus UK USA Fra Bel Brz Czh Ita Mex Ido Tha HK Spa Chi Ven USA Ger UK Czh Ita Brz Fra Sin Jpn Mex Tha HK Chi Ido CIS Ven UniversalismParticularism Affective Jpn UK Sin Aus Ido HK Tha Ger Swe Spa Ita Brz Chi NL Mex Neutral