Measuring the Impact of Education Performance is Key

Everyone wants to be successful….. but measuring success can be challenging

If you manage a learning solution but can't explain how it impacts people or the organization, then: (a) you won't get credit, (b) you won't know if you can repeat it successfully, and (c) you won't know if its really working.

What is your organization aiming for? Cost Savings Standardization 100% Compliance More people trained Speed to Work.

Quality Performance Quality Care How do you know education makes a difference?

Traditional measurement - Cost Savings - ROI How much does standard education cost? How much does online education cost? How much is a live event? How much is a virtual event? Are your savings believable? Try an ROI calculator

Standardization Online learning with standard objectives Global modules Automated assignments Peer reviewed content Test banks How do you prove this helped? Lesson Evaluations Staff Surveys – 30/60/90 Length of time for Orientation Time to Conduct Education

Compliance Recurring…. Mandatory Repeats every year Routine …. not interesting Wait to the last minute Make it interesting …. Get 100% before it’s due Department challenges Rewards for early completion Make it part of the performance review Measure follow-up required – should decline Make it part of the culture

More Education Soft Skills Personal Development Career Paths More education required Offer More for same price Use 3 rd Party Education – current, evidence based Capture Informal Learning and Share It Trend volume over time

Speed to Work Every day an employee is not fully up-to-speed costs the organization money in terms of lost productivity or increased errors. Define an Orientation Program Document program completion Track how long it takes Report success

Quality Performance Meet or Exceed expectations Independence Demonstrate observations Quality Care Fewer errors Patient Safety Demonstrated use How do you know education made a difference? Performance is Key

Quality Performance Meet or Exceed expectations Independence Demonstrate observations Establish baseline performance Define Expectations Key questions that need to be asked are: What did you learn after you left training? How did you learn it? Could you have learned it earlier? How has it changed your activities? Performance is Key

Quality Care Fewer errors Patient Safety Demonstrated use Set goals Define activities that make a difference Survey customers Correlate learning to improvements Performance is Key

Define your goals Track performance Celebrate your Success!

Questions?