EAGA Roundtable Event 20 July 2011 Cathie Sales Bristol Debt Advice Centre

Energy Advice Project – geographic reach and services Face-to-face advice Telephone advice Home visits Frontline worker sessions Coffee mornings and open access sessions

Issues raised in this study Debt Payment arrangements Switching supplier

Issues raised in this study Debt Consistency of advice Payment arrangements Affordable payment arrangements Switching supplier Gains? Access Accuracy of information Cost to clients

Client needs Mr A Owner occupier Health problems Broken boiler Heat or eat decision Mrs B Private rental Family with young children Inappropriate payment arrangement set up Never been in debt before

Client needs Mrs C Housing association property Family with young children Profound and enduring healthcare needs High energy usage due to health Debt and threat of disconnection despite health

Thank you