Schwab Managing Knowledge and Innovation

Context How are employees compensated? Salary Commission Bonus How many levels of management What is inducing more selfless attitudes? What are the human pre-conditions for managing knowledge and becoming a learning organization?

Learning Organization Model What are the tangible outcomes? What are the dependencies that exist between cells? What are the tensions that exist between cells? How do we sustain momentum?

Goals and Values What are the values? –Openness –Accessibility –Collaboration –Sharing –Teamwork How is innovation measured? What needs to be kept in the corporate culture? What needs to be changed in the corporate culture? HR Policies (maximize access and diffusion of knowledge) –Staff Rotation –Mobility –Early Retirement –Consultation

Motivation and Empowerment What is the current reward system? recognition system? Is there reward for both performance and behavior? What are the recognition schemes? Is there regular informed communication? Is this a command-and-control hierarchy? Is this a flat organization? Does the staff feel empowered? Do you feel empowered? Are your projects cross-functional? Are the teams able to build new communications networks? How long have you worked here? How long have you had the same job? How many projects do you have currently? How long is your average project? Do you own this job? Please draw the supply chain model. Please draw your org model.

Sample flow of info

Teamwork and Collaboration Should be seen simultaneously Values Motivation Collaboration Creating Knowledge Creating Learning

Feedback and Learning Support Processes Systematic problem solving Experimentation Learning from past experience Learning from others Transferring knowledge How do you currently individually do the above?

Consistent Performance and Tension Does the organization culture support or unhinge learning? What Targets –Motivate –Values that empower –How are you, your team, or your management rewarded/recognized Is there learning continuity or discontinuity? Many knowledge management projects have started with goals being set, a team being formed and motivated, but committing to agree values later.

Challenges What are your challenges at work?

Organization Intelligence Communication Strategies Group Dynamics Knowledge Management Process Improvement Risk Management Space Management System Investment and Evaluation Technology Management