Chapter 1 A Framework for Interpersonal Skill Development.

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Presentation transcript:

Chapter 1 A Framework for Interpersonal Skill Development

90 % of firings result from Poor attitudes Inappropriate behavior Problems with interpersonal relationships

Soft Skills (non-technical) Communicating clearly Being sensitive Being cooperative Interpreting other people’s emotions…

A Model for Improving Interpersonal Skills Goal or desired state of affairs Assessing reality Action plan Feedback on actions Frequent practice “Must be promotable” “Have you seen any changes?” “Must choose an improvement method” “Must work on being tolerant every day” “How close am I?”

Universal Training Needs Understanding individual differences Interpersonal communication Self-esteem and self-confidence Teamwork skills Group problem solving Cross-cultural relations Conflict resolution Leadership skills

Universal Training Needs (2) Motivating others Helping others develop Positive political skills Customer service skills Enhancing ethical behavior Personal productivity and stress management Job search and career-management skills

Informal Learning Acquisition of knowledge and skills that happens naturally outside a structured learning environment Up to 70% of learning on the job takes place informally.

How Leaders Develop on the Job (Some Uncomfortable Situations) Taking on unfamiliar responsibilities Proving yourself Dealing with problems with employees Influencing without authority Working with a difficult manager