1 Focus on the User User Centered Design for Finding Articles David Lindahl Director of Digital Library Initiatives University of Rochester Libraries

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Presentation transcript:

1 Focus on the User User Centered Design for Finding Articles David Lindahl Director of Digital Library Initiatives University of Rochester Libraries

2 Agenda User Centered Design at Rochester User Research at Rochester User Task: Finding Articles

3 User Centered Design at Rochester Committee Process Roles and Responsibilities Work Products

4 User Centered Design at Rochester Usability groupDesign group Content groups Library science Content Content providers User interfaces Users User interface design Visual design Web standards Technology Usability testing methods Skills

5 User Centered Design at Rochester Usability groupDesign group Content groups Define key tasks Raise issues Manage project Create design iterations and prototypes Respond to issues and test results Manage issue-response process Select appropriate tests to perform Perform tests Report results Manage key-task process Responsibilities

6 User Centered Design at Rochester key tasks test results issue-response designs issues What the user wants to do in the users language. Product that attempts to support users performing key tasks. Test results from Usability group and issues from Content group. Captures test-results and issues, and associates them with appropriate design group responses. Work Products

7 User Centered Design at Rochester

8 Agenda User Centered Design at Rochester User Research at Rochester User Task: Finding Articles

9 User Research at Rochester Work Practice Study Participatory Design

10 User Research at Rochester Study of Faculty UR Research Institutional Repository DSpace Software Enhancement: Researcher Page Researcher Tools

11 User Research at Rochester Study of Undergraduates Techniques Retrospective Interviews Reality-TV recording Cultural Probes Outcomes Facilities Reference Web Services

12 Agenda User Centered Design at Rochester User Research at Rochester User Task: Finding Articles

13 User Task: Finding Articles Hide the technology Users and tasks Library website pathways Metasearch (vs. databases)

14 User Task: Finding Articles Serials Failure –Difficulty selecting databases and subjects –Wanted a no-knowledge-needed pathway Customized Encompass for Resource Access –Simplified screens –Eliminated choices –“Full text in two clicks”

15 User Task: Finding Articles Enter keywords and select databases Select databases or “SHOW ALL” Select a result View metadata Select a full text source View full text online Encompass UI

16 User Task: Finding Articles GUF: Getting Users to Full-text OpenURL resolver Skip the menu

17 User Task: Finding Articles

18 Focus on the User User Centered Design for Finding Articles David Lindahl Director of Digital Library Initiatives University of Rochester Libraries