Harvard University Group Dynamics and Teamwork March 1, 2011 MGMT 4000, Class 6 Christina Finegold and Linda Miklas

Clarity - Communication - Rigor Modeling Decision- Making Developing Talent Achieving Results

Harvard University Five Dysfunctions of a Team, Patrick Lencioni Results Accountability Commitment Conflict Trust

Harvard University Stages of a Team Forming Storming NormingPerforming Adjourning Tuckman Model

Harvard University Stages of a Team FormingStormingNormingPerformingAdjourning  Excitement  Anxiety  Testing  Team Identity  Resistance to different approaches  Sharp attitude changes  Competitiveness and defensiveness  Tension and disunity  Increased satisfaction  Developing trust and respect  Giving feedback to others  Sharing responsibilities  Making decisions  High level of interaction  Increased performance  Members are comfortable with each other  Confident and optimistic  Often overlooked  Wide range of emotions are experienced  Work levels shift  Transition must be acknowledged and managed

8 Ways to Build Collaborative Teams 1. Invest in signature relationship practices 2. Model collaborative behavior 3. Create a ‘gift culture’ 4. Ensure requisite skill development 5. Support a strong sense of community 6. Assign team leaders that are both task and relationship-oriented 7. Build on heritage relationships 8. Understand role clarity and task ambiguity Harvard University Source: “Eight Ways to Build Collaborative Teams, by Lynda Gratton and Tamara J. Erickson, Harvard Business Review-November 2007

Harvard University Team Discussion  Discuss and determine: How you will communicate? How you will make decisions? How will you hold one another accountable? How will you evaluate team member contribution/team performance? Name for your team?  Report Outs

Harvard University Team Deliverable  15 minute presentation  Model, job aid, and/or illustration  Team Evaluation

References  Gratton, Lynda and Erickson,Tamara J., “Eight Ways to Build Collaborative Teams, Harvard Business Review-November  Lencioni, Patrick, The Five Dysfunctions of a Team, Jossey-Bass.  mingstormingnormingperforming.htm Harvard University