POKOK BAHASAN Pertemuan 24 Matakuliah: Sistem Informasi Manajemen Tahun: 2008

Bina Nusantara University 3 Chapter 8 Information Technology For Management 6 th Edition Turban, Leidner, McLean, Wetherbe Lecture Slides by L. Beaubien, Providence College John Wiley & Sons, Inc. Enterprise Systems

Bina Nusantara University 4 Learning Objectives Understand the essentials of enterprise systems and computerized supply chain management. Describe the various types of supply chains. Describe some major problems of implementing supply chains and some innovative solutions. Describe the need for integrated software and how ERP does it.

Bina Nusantara University 5 Learning Objectives (Continued) Understand business process management and how to enhance effectiveness Describe the product lifecycle management stages Describe CRM and its support by IT

Bina Nusantara University 6 What is ERP Anyway? A set of integrated software modules for supporting all of an enterprise’s processes in real-time. –Sales, Production, Logistics, Purchasing, Accounting, and Human Resources share relevant information with each other as needed.

Bina Nusantara University 7 Functional areas of operation Marketing and Sales Production and Materials Management Accounting and Finance Human Resources

Bina Nusantara University 8 Business Processes Managers now think in terms of business process Take the customer’s perspective

Bina Nusantara University 9 Your first business enterprise…

Bina Nusantara University 10 Think in terms of business processes… What are the processes involved in running a lemonade stand? –Assume one person –Assume cash business Inputs OutputsProcess

Bina Nusantara University 11 Sample Lemonade Processes Get OK From Mom Get supplies together Get OK From Mom Make lemonade Make Sign(s) Choose location Make lemonade Set up table Rake in The cash

Bina Nusantara University 12 Sample Lemonade Processes Get OK From Mom Get supplies together Get OK From Mom Make lemonade Make Sign(s) Choose location Make lemonade Make lemonade Set up table Rake in The cash Is it feasible? What supplies do I need? How much do we make? How much to charge? Who are my customers? Is it worth continuing?

Bina Nusantara University 13 Your enterprise partners… Customers Mom/Dad Grocery Friends

Bina Nusantara University 14 Sales & Distribution Production Planning Financial Accounting Materials Mgmt QuoteCommitProduce Check Credit DeliverBillCollect Order Management Process

Bina Nusantara University 15 Functional Silo View of an Organization Accounting Purchasing Production Logistic Sales Information ??

Bina Nusantara University 16 Essence of ERP Software Record day-to-day transactions of running a business and provide near real-time access to information in a consistent manner throughout the organization

Bina Nusantara University 17 Single integrated software program. Single database. Information shared and communicated. Automates customer orders, order fulfillment, billing, shipping, etc. Tracking ERP System includes

Bina Nusantara University 18 Subsystems of ERP Logistics Bill Of Materials Sales & Marketing Master Scheduling Materials Requirement Planning Capacity Requirements Planning Purchasing Shop Floor Control Accounts Payable/Receivable HR

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Bina Nusantara University 20 IS messages Local purchasing, invoice verification Inventory management Internal sales, shipping and billing Profit/loss Capacity utilization Manufacturing Information Systems: Project Mgmt Inventory Purchasing Sales Budget Cash Management Head Quarters Marketing/Sales Sales, shipping and billing Purchasing of trading goods Inventory Management Customer service IS messages Integration of Information Systems

Bina Nusantara University 21 Example: Buying a New Computer Information on products available Place order quickly, maybe obtain financing Quick delivery 24 hour Help

Bina Nusantara University 22 To do this, company needs to Make sure functional areas are integrated Information on customer configuration must be up-to- date Manufacturing needs configuration from sales If financing is required, that information from sales is needed in accounting

Bina Nusantara University 23 Marketing and Sales Determine pricing Take customer orders Create sales forecast

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Bina Nusantara University 25 Production and Materials Management Planning Need accurate forecasts from Marketing and Sales Compare costs with Accounting

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Bina Nusantara University 27 Accounting and Finance Record transactions Summarize data

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Bina Nusantara University 29 Human Resources Recruit Train Evaluate Compensate

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Bina Nusantara University 31 Example: Sales and Distribution with ERP Pre-Sales Activities Sales Order Processing Billing Delivery Inventory Sourcing Payment