1 Facoltà di Economia Corso di Laurea in Economia e Gestione Aziendale Corso di Laurea in Economia e Finanza Pre-Corso Lingua Inglese Business English prof.ssa Luisanna Fodde a.a. 2003/2004

Communicative Competences 5. BUSINESS TRAVEL AIRPORTTRAIN STATION RENT (HIRE) A CAR HOTEL RESERVATIONTRAVEL AGENCY Are you travelling for business or for pleasure? No, I’m here on business

Communicative Competences 5. BUSINESS TRAVEL Travel Agency I’d like to book (reserve) a flight / hotel room/ train ticket/ boat trip Where are you going? What day would you like to leave? How many seats/tickets/ rooms? When would you like to come back? (your return day) Tourist class or Business class? Single (one way) or return?

Communicative Competences 5. BUSINESS TRAVEL At the hotel CHECK IN, CHECK OUT, HOTEL ROOMS: SINGLE, DOUBLE, TWIN, THREE BEDROOM; SUITE Where/When is breakfast served? Where do you serve breakfast? HOTEL SERVICES: LAUNDRY, VALLET, ROOM SERVICE, THEATRE RESERVATIONS, CAR HIRE/RENT, SPORT ACTIVITIES How would you like to pay? CASH, CREDIT CARD, CHECK (CHEQUE)

Duties of a Hotel and Motel Manager For those interested in a Career in Hospitality Management Questions: What are the duties of executive housekeepers? What is the food and beverages department? What is the difference between a manager in a large hotel and a manager in a small hotel?

Duties of a Hotel and Motel Manager For those interested in a Career in Hospitality Management Hotel and motel managers run room rental businesses. Duties vary with the size and type of the business. In large hotels, general managers are in charge of the entire hotel. They set room rates, monitor income and expenses, and supervise other staff. Large hotels hire assistant managers to supervise the various areas of the hotel. Assistant managers hire, train, and supervise the members of their staff. Often, the job title of the assistant manager describes their duties: Executive housekeepers make sure that all areas of the hotel are clean. Front office managers are in charge of reservations and room assignments.

Food and beverage managers oversee restaurants and banquets. They plan menus, set prices, and order supplies. Convention services managers coordinate all hotel activities related to meetings. They meet with clients and plan a schedule. Then they work with the food service and front office managers to serve and lodge the visitors. Managers of small hotels and motels perform different duties than managers of larger businesses. This is because there are fewer employees in smaller hotels and motels. Many times these managers are more likely to fill in for absent workers. Thus a manager may clean rooms, take reservations, or make general repairs. Managers in small hotels and motels have many administrative tasks. Resident managers live in hotels and motels. They are on-call 24 hours a day. They usually work an 8-hour day, while overseeing the hotel. In their off hours, resident managers are called for emergencies or problems.

Communicative Competences 5. BUSINESS TRAVEL Travelling by train RAILWAY PLATFORM ENTRANCE EXIT “Your attention please:the 9.00 train from Manchester is about to leave from PLATFORM 17. Calling at London Paddington, Stratford, Oxford…” The train from Edimburgh is 20 minutes late Excuse me. Could you tell me where platform 3 is / Where the ticket office is / What train I should take to go to Standsted airport?