Pablo Galiana PostPC Course Hebrew University

The Problems Finding a parking place Paying for the parking place

The Problems Finding a parking place  Frustration  Money waste  Time waste  Fines: forbidden areas, exceeding parking times

The Problems Paying for the parking place  Coins, coupons, scratch cards, etc.  Paying less or more than needed  Time waste  Fines

The Problems Multiple incompatible technologies  Parking cards  Coin meters  Electronic ticket devices  Ticketing kiosks

CityPark Solution Finding a parking place  Send simple SMS message, or  Call an assistant  Advantages Relief from coins, coupons, etc. Reliable: based on proven technology Inexpensive: SMS call fee Fast and easy to use: cell phone based

CityPark Solution Paying for the parking place  Simple SMS message  Advantages Easy to use No technical learning required Convenient billing (prepaid or phone account) Pay only the parking time

The Beneficiaries Everyone with car and cell phone  Fast, reliable, easy to use Municipal authorities  Increases revenue  Reduces street signal and device cluttering  Simplifies parking inspection and monitoring Parking concessionaire  Eliminates cash-based parking meters and reduces personnel  Simplifies collection of parking fees Cellular phone companies  Business opportunity

How it works Open a parking account Send SMS to find a parking place Send SMS to activate a parking place Send SMS to deactivate a parking place Get notifications  Available zones for parking  Parking time expiration  Billing and parking reports

How it works Opening a parking account  Call CityPark customer’s center  Give information about car and phone account: privacy commitment  Start using the system

How it works Finding a parking place Write SMS message Find parking places near zone 4 Send SMS and wait a few seconds Receive information 8 free places in zone 4

How it works Finding a parking place Call an operatorReceive directions

How it works Activate a parking place Send SMS and wait a few seconds Write activation SMS message Activate parking session in zone 4 Receive confirmation Parking session in zone 4 activated

How it works Deactivate a parking place Send SMS and wait a few seconds Write deactivation SMS message Deactivate parking session Receive confirmation Parking session deactivated

How it works Get notifications Parking time expirationTime and billing reportsAvailable zones

How it works City divided in parking zones Central database Third-party mapping system

The Transition Multiple incompatible technologies  Parking cards  Coin meters  Electronic ticket devices  Ticketing kiosks

The Transition Present situation Coexistence stage Final situation

The Transition Discontinuation  Parking cards  Coin meters

The Transition Coexistence: Ticketing kiosks  Manual code-based update  Barcode in parking tickets Modified Barcode Original Id. Code

The Transition Coexistence: Ticketing kiosks  Wireless communications to provide connection with server Cellular network Server

The Transition Coexistence: Electronic ticket devices  Manual code-based update: inspector  Discontinuation at later stage Id. Code

Parking Inspection Windshield stickers - Wireless scanners Manual update parking tickets Manual update Easy-Park

Usability problems SMS inherent limitations  For some users SMS are difficult to compose  Sluggish response time (network dependent) Users my want to use different interfaces  Web-based phones  Voice-activated systems Inspectors collaboration  Transition stage can be difficult to implement

Usability – possible solutions Human assistant (normal voice calls) Web-based access (phones & regular browsers) Voice-activated systems Ideal future implementation  GPS-based device displays parking info

Success Measurement Municipality statistics and reports Economic revenues User polls and questionnaires

The Technology Cellular network Standard servers Third-party mapping technology Portable scanners for inspectors Wireless communications (kiosks)

The End