Services on Demand ReardenCommerce.com © Rearden Commerce ReardenCommerce.com 1400 Fashion Island Boulevard Suite 150 San Mateo, CA T F Introduction to Rearden Commerce A Self-Paced Guide
Services on Demand ReardenCommerce.com Getting Started
Services on Demand ReardenCommerce.com © Rearden Commerce Getting Started 1.Access Site from Intranet: or 2.Bookmark the 3.Select link “Need account information?” and your system credentials will be ed instantly 4.Log back into Rearden with your new Username and Password
Services on Demand ReardenCommerce.com © Rearden Commerce Changing Your Password EPCO Password Requirements: Minimum of 8 characters in length Alpha-numeric Prompted to change every 90 days Must be unique for a period of 1 year Password Example: 4service
Services on Demand ReardenCommerce.com © Rearden Commerce Services Assistant Home Page One Stop Shop for all Services, Available May 2, 2006
Services on Demand ReardenCommerce.com © Rearden Commerce Services Assistant Home Page Important Messages from Team EPCO
Services on Demand ReardenCommerce.com © Rearden Commerce Services Assistant Home Page Easy Access to all Scheduled Services
Services on Demand ReardenCommerce.com © Rearden Commerce Services Assistant Home Page Access to Your Personal Information and Preferences
Services on Demand ReardenCommerce.com © Rearden Commerce Updating Your Settings 1.Employee Information & Addresses Update your personal information 2.Passport & Visa International travelers can store Passport and Visa details and enter expiration reminders 3.Charge Card Enter corporate and expense credit card information 4.Notifications Specify how you would like Rearden to notify you and your travelers (to the device(s) of your choice) as you schedule and modify services **Don’t forget to set up Flight Notification Details (i.e. 3 hours, 1 hour) 5.Delegate Access Rearden offers the ability for users to either delegate privileges to other individuals or request delegate access from other individuals 6.Service Preferences Enter your personal preferences for all the Service categories
Services on Demand ReardenCommerce.com © Rearden Commerce Notifications Select the appropriate notification device
Services on Demand ReardenCommerce.com © Rearden Commerce Delegate Access Privileges can vary by delegate Others can self-delegate and book services on your behalf
Services on Demand ReardenCommerce.com © Rearden Commerce Travel Profile Enter all frequent traveler membership numbers Enter any Hotel special requests (i.e. non-smoking)
Services on Demand ReardenCommerce.com © Rearden Commerce Rearden Commerce Travel Module
Services on Demand ReardenCommerce.com © Rearden Commerce Planning a Trip Home Page Important Travel Messages Quick Jump Links Unused Tickets
Services on Demand ReardenCommerce.com © Rearden Commerce Benefits to Booking Travel Online $5 Online Fee vs. $30 Agent Assisted via Phone Clear guidance toward EPCO’s preferred suppliers that provide the best corporate value Policy warnings are provided before a selection is made Provides choices that suit both your needs and the needs of EPCO.
Services on Demand ReardenCommerce.com © Rearden Commerce Flights Fare matrix allows you to re-sort based on personal preferences (i.e. alternate airports, departure times, shortest flights, etc…) Built-in Travel Policy Ability to view a Seat Map prior to selecting the flight
Services on Demand ReardenCommerce.com © Rearden Commerce Seat Maps Allows you to select both your outbound and return seats. Identifies premium seats for frequent flyers who meet the criteria of carrier programs. Note: Not all carriers provide seating charts
Services on Demand ReardenCommerce.com © Rearden Commerce Virtually There Receive an notification with a link to your e-ticket receipt Also able to access with your Sabre Reservation Code & Last Name Use this link to access your e-ticket receipt from your PC Use this link when using a blackberry
Services on Demand ReardenCommerce.com © Rearden Commerce Virtually There E-ticket receipt Airline Record Locator ***************************************************** THE CUSTOMER NUMBER IS THE SABRE RESERVATION TRACKING CODE IS - BYWITY CONTINENTAL AIRLINES TKT NBR 1 IS THIS TICKET WAS ISSUED ON - 29MAR06 THE INVOICE NUMBER IS THE TOTAL AIRFARE IS USD THE SERVICE FEE FOR THIS TRIP IS THE INVOICE TOTAL FOR THIS TRIP IS Complete Cost breakdown Easy to see icons E-ticket receipt Print and use for expense report
Services on Demand ReardenCommerce.com © Rearden Commerce Unused Tickets As trips are scheduled, ticketed and cancelled, Rearden will keep track of any unused tickets and present them to you as you shop for new itineraries
Services on Demand ReardenCommerce.com © Rearden Commerce Hotels Accesses a database of over 87,000 properties Take advantage of TQ3Navigant corporate rates at over 17,000 properties worldwide Includes rich detail including hotel amenities and graphics Provides mapping and turn by turn directions if needed EPCO Rates will identified with your corporate logo Note: The initial rate shown represents the corporate preferred rate or the hotel’s published rate. Actual rates and availability display after selecting the property.
Services on Demand ReardenCommerce.com © Rearden Commerce Car Rental EPCO Insurance is included in daily rates Rates reflect daily rental plus all taxes and fees
Services on Demand ReardenCommerce.com © Rearden Commerce Trip Review See all rules and restrictions Add or change an element to the trip See trip cost including fees and taxes Hold until the ticket needs to be purchased; Rearden will send reminders that your ticket is on hold and will auto-cancel if you don’t confirm in the specified time Trip review allows you to….
Services on Demand ReardenCommerce.com © Rearden Commerce Change and Cancel Trips Online Click Change or Cancel from your itinerary page and let the Rearden Commerce Travel wizard step you through your changes or cancellations---all online!
Services on Demand ReardenCommerce.com © Rearden Commerce Your Personal Assistant Keeps Working Sends an notification confirming your reservation Updates your calendar and PDA automatically Checks for flight delays and cancellations and will contact you via voice, text, or notification regarding changes
Services on Demand ReardenCommerce.com © Rearden Commerce EPCO Travel Site
Services on Demand ReardenCommerce.com © Rearden Commerce FAQs
Services on Demand ReardenCommerce.com © Rearden Commerce FAQs - Continued
Services on Demand ReardenCommerce.com Support
Services on Demand ReardenCommerce.com © Rearden Commerce Need Support? For technical and navigation help with Rearden Commerce Tools contact or to 8:00 am – 8:00 pm CST For urgent travel issues, including support with cancellations or other travel problems contact TQ3Navigant at
Services on Demand ReardenCommerce.com © Rearden Commerce New services program helps YOU and EPCO! Travel Allows EPCO to track employees in case of emergency Gives us emergency travel assistance from TQ3Navigant Provides you with 24 hour access, guidance and efficiency when booking travel Provides EPCO leverage to negotiate perks (and lower service cost) with frequently used providers Other Services Helps you choose the most cost effective method to ship your desktop documents and packages Helps with Sarbanes compliance Seamlessly provides guidance to all of EPCO’s preferred suppliers and policies
Services on Demand ReardenCommerce.com © Rearden Commerce Who is TQ3Navigant? 2 nd Largest Travel Company in North America Public Company - Sarbanes-Oxley Compliant Headquartered in Denver, CO Sales in Excess of $4.2 Billion Regional Structure – Responsive & Proactive Regional Leaders Flexible Service Solutions NAV24 – Emergency Service 24/7 Global Hotel Program – Over 17,000 Properties TQ3Navigant Vacations – “Specialists in the Art of Travel” Capability, Resource and Exceptional Service
Services on Demand ReardenCommerce.com © Rearden Commerce TQ3Navigant Support In addition to utilizing the EPCO Booking Tool, you may contact our travel consultants: Office Hours: 7:30am – 7:00pm (Central) Mon-Fri Phone: or NAV24 – EPCO ACCESS CODE: 2DIB
Services on Demand ReardenCommerce.com © Rearden Commerce Emergency After-Hours TQ3Navigant Emergency Travel Service 24x7 world-wide support Toll free calls from anywhere Or by calling collect Immediate access to all records and profiles Outside of normal business hours Wholly owned and operated by TQ3Navigant EPCO Access Code – 2DIB
Services on Demand ReardenCommerce.com © Rearden Commerce Our Commitment to EPCO TQ3Navigant is dedicated to providing EPCO with: Responsive Service Accurate Reservations Assist in Reducing Costs Extensive Reporting Capabilities Meet & Exceed Your Expectations We look forward to a long-term partnership !
Services on Demand ReardenCommerce.com © Rearden Commerce Rearden Commerce… At Your Service Rearden’s core purpose is to make life easier for everybody For Employees: One stop shop Single Username and Password for all Services Personal Notifications to any device ( , text, voice, fax, etc…) Automatic Calendar Integration Delegate Access For EPCO: Reduce costs Increase employee productivity and satisfaction Drive compliance
Services on Demand ReardenCommerce.com © Rearden Commerce ReardenCommerce.com 1400 Fashion Island Boulevard Suite 150 San Mateo, CA T F