Wireless Federal Strategic Sourcing Initiative Federal Strategic Sourcing Initiative Government-Wide Wireless Program Industry Day May 26, 2011

Federal Acquisition Service U.S. General Services Administration 2 2 Wireless Federal Strategic Sourcing Initiative Objective: Leverage government wireless volume to―  Reduce acquisition costs  Improve operational efficiency, reduce operational costs  Support cross-government Center of Excellence (COE) to improve utilization of wireless technology Value: Increased savings, improved management, and improved utilization of existing wireless resources Vision: Leadership in Wireless Services Best Practices

Federal Acquisition Service U.S. General Services Administration 3 3 Major Project Components  Unified Acquisition  One Contract Vehicle  Streamlined ordering tools, processes  Reduced contract management per agency  Improved Management Information  Agency specific portals that include standardized information elements, increased reporting functionality  Increased access to information including standardized reports and near real-time access to information for ad hoc purposes  Center of Excellence: Ongoing cross-agency subcommittees to accelerate identification and sharing of best practices

Federal Acquisition Service U.S. General Services Administration 4 4 Current State: Federal Government Wireless Services  Total purchase of Federal government devices and plans is estimated to be approximately $1.0 billion annually  Wireless buys are characterized by individual agency/sub-agency acquisitions and small volume purchases with average discounts less than commercial peers; Discount variance across government is significant  Purchasing utilizes many different approaches including Federal Supply Schedule ($337 million in 2010), agency-specific BPAs, and other vehicles; One Dept has >4,000 contracts with top 4 carriers  Plans and devices reflect personal preferences and individual knowledge rather than organizational need or other business requirements

Federal Acquisition Service U.S. General Services Administration 5 5 Federal Wireless Market: Current Versus End State AttributeCurrent Status: FragmentedEnd State: Confederated Model Purchasing Varies widely: regional, local, individual decision-making and negotiation are common Standard processes and tools and unified contract vehicle Inventory Device, plan, OS, expense management information are almost non-existent across most agencies. This leads to unknown level of spend and inefficiencies such as zero-usage devices Standard inventory requirements (format/syntax, content) that enable aggregated inventory reports across carriers and across agencies Policy Varies widely. Lack of policy contributes to insufficient management information, compliance issues, and inability to drive volume discounts High level government-wide policy regarding common elements that agencies may augment with unique business requirements (e.g. device and plan selection) Control Very little among most agencies; origins as locally sourced are prevalent Increased management information will enable greater control. Agencies embrace program to enable control and compliance Costs Significant variance in cost per device-month: high, middle tier >> commercial peers Significant acquisition and operational cost savings driven by increased competition

Federal Acquisition Service U.S. General Services Administration 6 6 Federal Wireless Market: Current Versus End State, Cont’d AttributeCurrent Status: FragmentedEnd State: Confederated Model Contract No majority platform or strategy; Schedule 70 is probably most common. Devices are generally purchased via open market Unified contract vehicle meeting federal laws and regulations (e.g. TAA) Security FIPS, FISMA compliance are common. Other objectives are agency specific Stronger opportunity for agencies to demonstrate compliance, COE support Expense Mgmnt Some TEMS functionality via 3 rd party and internal sources but very little overall Increased management information enables basic, much improved expense management and increased ability to adopt TEMS Portal/ Reporting No standard capabilities/formats across agencies or within the same carrier across contracts Primary management information tool will enable improved information with fewer resources Resources One department indicates it requires 33 FTE for wireless operations and contract support This department forecasts that wireless resources would decrease from 33 FTE to 10

Federal Acquisition Service U.S. General Services Administration 7 7 Summarizing the Problem  We over-spend because we currently cannot manage  We don’t manage because we don’t have:  Required inventory and expense data  Policy to mandate centralized approach, encourage best practices  We don’t have the data because wireless originated as a point solution that was not integrated with the enterprise—the problem is no one’s fault but it must be solved nonetheless We can generate significant cost savings, improve operational efficiency, improve security, and build a stronger foundation for wireless application adoption once we begin to fully manage our wireless enterprise.

Federal Acquisition Service U.S. General Services Administration 8 8 Draft Wireless SOW Available for Comment on BetterBuy

Federal Acquisition Service U.S. General Services Administration 9 9 Summary of Draft SOW Components  Technical Requirements  Coverage  Devices  Business Portal, Ordering  Usage and Inventory Reports  Billing  Security  SLA  Program Management and Transition Support  Pricing

Federal Acquisition Service U.S. General Services Administration 10 U.S. General Services Administration 10 Government-Wide Policy/OMB Support  Utilization will be strongly encouraged, mandate is TBD  Policies will be defined regarding:  Recommended technology refresh  Expense and utilization management (e.g. zero usage ID, overage ID, etc)  Approval process for off-contract purchasing (guidelines, tools as enabler)  Personal use  Device selection  Accelerated identification and sharing of best practices

Federal Acquisition Service U.S. General Services Administration 11 U.S. General Services Administration 11 Offeror, GSA Action Items/Next Steps  Offeror  Provide feedback via wiki:  Monitor program website: – This presentation and other program content will be posted to this site  Prepare to receive RFQ  GSA, Working Group  Receive and evaluate responses  Update and finalize SOW  Distribute RFQ  Initial Task Order Development Commitment/Intent Letters Subcommittee Templates Evaluation Tools

Federal Acquisition Service U.S. General Services Administration 12 U.S. General Services Administration 12 Contact Information CO: Patti Stang (703) PM: Dave Peters (703)