CGEY Olayele Adelakun (Ph.D) Assistant Professor CTI DePaul University, Chicago, IL Web:

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Presentation transcript:

CGEY Olayele Adelakun (Ph.D) Assistant Professor CTI DePaul University, Chicago, IL Web:

CGEY Analyzes of the Survey Result Main FactorNo.Sub factorsAllSn. Man. Man. Organization and people Factor (OP) OP1TMN/OS main focus is to provide operational efficiency to its’ client in application management services (AMS) OP2TMN/OS main focus is to provide superior customer services beyond traditional operational efficiency in AMS. 333 OP3TMN/OS management is expected and appropriately equipped to use the current internal strengths to obtain new potential AMS OP4In my opinion TMN/OS is adequately prepared to compete in the outsourcing (AMS) environment OP5TMN/OS could be competitive in the AMS outsourcing business environment by just focusing only on operational efficiency/excellence OP6TMN/OS could be competitive by just focusing only on customer relationship beyond traditional AMS operational efficiency OP7TMN/OS management has a good understanding of the client organization’s culture OP8TMN/OS/OS provides a clear career paths for me SA=4; A=3; D=2; SA=1, NA=0 Significant differences Interesting finding

CGEY Analyzes of the Survey Result Main FactorNo.Sub factorsAllSn. Man. Man. Technical Infrastructure (TI) TI1TMN/OS workers have up to date technical skills TI2TMN/OS Managers have adequate and competitive software development Project Management skills and tools 333 TI3Technical control processes such as version control, configuration control, etc. are in place TI4TMN/OS methodology is as good as the industry standard TI5TMN/OS has obtained Industry recognized process standards (e.g. CMMI) TI6TMN/OS does not need to be process certified to be competitive in the AMS outsourcing environment TI7TMN/OS has excellent internal operational applications (e.g. CRM, SCM, etc) SA=4; A=3; D=2; SA=1, NA=0 Significant differences Interesting finding

CGEY Analyzes of the Survey Result Main FactorNo.Sub factorsAllSn. Man. Man. Client Interface (CI) CI1Client contact point is knowledgeable of client needs and knows technology well enough to communicate the requirements CI2Trusting relationship exists between client and TMN/OS across several management levels CI3Problem resolution process is in place with the client2.93 CI4Travel between client and TMN/OS locations is relatively easy, fast, and inexpensive SA=4; A=3; D=2; SA=1, NA=0 Significant differences Interesting finding

CGEY DISCUSSION What next? Action plan