Impact of Mobile Technology Tim Nesler CIO and Associate VP for Information Technology Services Santa Fe College League for Innovation 2011 CIO Summit October 1, 2011

Key Points  Everything mobile; always connected  Trends impacting teaching and learning, college services, work environment and the ICT infrastructure and support  Mobile technology strategy considerations

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Always Connected

Trends – Behaviors/Experiences  Convenience – real-time, faster access to nearly everything from anywhere at any time  Friendly, fun and “cool” – social, entertainment and education  Personalized – learned behavior, preference and context aware  Personal productivity and job satisfaction  Affordable – more devices and data plan choices

Trends – Student Mobile Gadgets Source: PEW Internet & American Life Project: College students and technology, 07/19/2011

Trends – Student Connectivity Source: PEW Internet & American Life Project: College students and technology, 07/19/2011

Trends – Classroom Use  Most colleges do not have institutional guidelines for the use of mobile devices  41% of college presidents say that students are allowed to use mobile devices in class  56% of colleges let individual instructors decide if mobile devices are permitted in class  57% of college graduates say that they used mobile devices in class  2% of presidents say the use of mobile devices is prohibited Source: PEW Internet & American Life Project: The Digital Revolution and Higher Education, 08/28/2011

Trends – Point of view  77% of college presidents report that their institutions now offer online classes  College presidents predict substantial growth in online learning; 50% predict that most of their students will take online courses in 10 years  62% of college presidents anticipate that more than half the textbooks will be entirely digital in 10 years Source: PEW Internet & American Life Project: The Digital Revolution and Higher Education, 08/28/2011

Trends – College Mobile Services Mobile web services at Santa Fe College  View Schedule  Notifications  Financial Aid  Grades  Register for Classes  Pay Fees  Audit Summary  Withdrawal

Trends – Worker Mobility  Social networking – Facebook users spend the equivalent of 29% of their leisure time on the site  Consumerization – 33% of respondents used personal devices while at work to access social networking sites  Blurring of work and home – 35% of employers plan to provide more flexible work arrangements for employees Source: The future of mobile computing, Dell CIO insight Series, 2011

Trends – Worker Mobility  Tech savvy employees – colleges will need workers who can navigate the complex ecosystems of social media and support changing mobile technology  Employee expectations – technology tools provided by their organizations would be factor in taking a job with a new employer Source: The future of mobile computing, Dell CIO insight Series, 2011

Trends – Mobile Infrastructure and Support  Wireless 3G/4G – bandwidth for rich media  Security – access (VPN) and authentication  Storage – media-rich content and dropbox for mobile devices  Cloud services – deployment of apps  Mobile device management – remote diagnosis, configuration, inventory, provisioning and support  Electrical – quick charge stations for mobile devices

Balancing Organizational Efficiency and Personal Productivity

Components of a Mobile Strategy  Guiding principles – vision, values and goals  Policy/enforcement – security, privacy, appropriate use, device/app ownership  Devices/services – platforms, wireless service,  Provision/support – setup, configure, activate, manage, help desk, service levels  ICT Infrastructure – platforms, applications, bandwidth, security  Funding – operating budget, grants

Mobile Technology Strategy  Articulate college’s philosophy and use of mobile technology  Develop security/privacy policies that don’t restrict innovation and use  Plan for personally-owned devices on campus  Use the Internet and social networks to facilitate relationships and communications  Pilot mobile projects to determine levels of security and support Source: The future of mobile computing, Dell CIO insight Series, 2011

Mobile Technology Strategy  Link user technology strategy with college planning  Consider new technology to reduce the risk of data loss  Reconsider user stipends for mobile devices  Be aware that students are not connecting to the college – they live theirs lives “connected” and services should seek out students, not vice versa

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