Chapter 15 Stress and Counseling
Extreme Products of Stress EMPLOYEE STRESS • What Stress Is • Stress • Resilience Extreme Products of Stress • Burnout • Trauma • Workplace trauma • Layoff survivor's sickness • Workplace violence • Post-traumatic stress disorder Causes of Stress • Stressors
Figure 15-2 A model of causes, types, and consequences of stress EMPLOYEE STRESS Figure 15-2 A model of causes, types, and consequences of stress
• Job-Related Causes of Stress • EMPLOYEE STRESS • Job-Related Causes of Stress • Frustration • Defense mechanisms • Types of Reactions • Sources of Frustration • Hassles • Marginalized employees • Incivility spiral • Frustration and Management Practice Stress and Job Performance • Stress-performance model
Figure 15-4 EMPLOYEE STRESS A stress- performance model depicting two thresholds
• Stress Vulnerability EMPLOYEE STRESS • Stress Vulnerability • Stress Threshold • Perceived Control • Type A and Type B People Approaches to Stress Management • Social Support • Relaxation • Biofeedback • Sabbaticals • Personal Wellness
• What Counseling Is Need for Counseling EMPLOYEE COUNSELING • - Characteristics of people with good mental health 1. Feel comfortable about themselves 2. Feel right about other people 3. Are able to meet the demands of life Need for Counseling
• What Counseling Can Do EMPLOYEE COUNSELING • What Counseling Can Do • Counseling functions 1. Advice 2. Reassurance 3. Communication 4. Release of emotional tension • Emotional catharsis 5. Clarified thinking 6. Reorientation The Manager’s Counseling Role
Figure 15-8 Types of counseling according to amount of direction that counselors provide
• Directive Counseling • TYPES OF COUNSELING • Directive Counseling • Nondirective Counseling • Use by Professionals • Iceberg model of counseling • Limitations Participative Counseling A Contingency View
? Questions