You receive an angry page from one of the discharge planning nurses. She has been asking your intern for the discharge paperwork for this patient since.

Slides:



Advertisements
Similar presentations
Start. How to Survive Discipline Committee The secret in education lies in respecting the student. ~Ralph Waldo Emerson by Larry Blackmer
Advertisements

Training Guide. `
Job Interview Types and Questions By : MuSa Mohammad.
Professional development for support workers Tanis Hand HCA Adviser.
You receive an angry page from one of the discharge planning nurses. She has been asking your intern for the discharge paperwork for this patient since.
Evaluation and Promotions: Introduction for PGY1s Thomas Maniatis, MD, CM, MSc (Bioethics), FACP, FRCPC Chair, Faculty Postgraduate Promotions Committee.
Learning How To Work It Out? Social Skills Life Skills Training.
Now That You’ve Said “I Do!” South Sound Church of Christ Marriage Workshop?
© 2002 by National Family Caregivers Association Communicating Effectively with Health Care Professionals Family Caregivers Workshop: Introduction Leader’s.
© 2003 Terry James. All rights reserved 1 The CRM Textbook: customer relationship management training Terry James © 2006 Chapter 1: Customer Magic.
UMMS CRIT Teaching & Leadership: Conflict Resolution Gerry Gleich, MD University of Massachusetts Division of Geriatrics.
UMMS CRIT Teaching & Leadership: The Reluctant Learner Catherine DuBeau, MD Clinical Chief of Geriatric Medicine Director, Geriatric Fellowship Program.
CBES Essentials for Residents, Fellows, and Faculty A 10-minute primer on student performance assessment in required clerkships Stanford School of Medicine.
A campaign to improve fundamental care in the UK.
Social Media in Graduate Medical Education Kyle Bradford Jones, Sonja Van Hala, MD, MPH (no Twitter feed…yet) Dept of Family and Preventive.
Our study’s purpose is to understand how groups and teams function in actual organizations. 2.
Conflict and Communication A Guide to Conflict Resolution.
Tricks of the Trade - Grade 7 Math Advice By: Jane Landry & Abby McAllister.
A conflict is a condition that exists anytime two or more people disagree. Interpersonal conflict is unavoidable, but we can learn to manage it.
Leadership and Management Training for physicians Maria V. Gibson, MD, PhD Trident / MUSC Family Medicine Residency Program Background Practice Problem.
Mile Square Health Center and the UIC Family Medicine Residency Relationship dates to program, continuity clinics at main MSHC and main campus.
IMPACT OF A PARENT DIRECTED TEACHING PROGRAM IN FAMILY CENTERED CHRONIC CARE Teri L Turner, MD, MPH, MEd 1, Elaine Hime 2, Mark A Ward, MD 1 1 Department.
Friday January 11, 2013 Continue working on your literary essay rough draft. Remember you need to complete the rough draft on your plot diagram that.
Adaptable. These are the skills we will be trying to develop this week Be able to suggest and explore new roles, ideas, and strategies. Be able to be.
Client Relationships Conflict and Care. 1.4 Comments and Complaints Each resident (or his or her representative) and other interested parties have access.
CBEI Essentials for Residents, Fellows, and Faculty A 10-minute primer on student performance assessment in required clerkships Stanford School of Medicine.
1 Good Questions for Good Health. 2 Health Information Can Be Confusing Everyone wants help with health information You are not alone if you find health.
Nurse Practitioners and Rural Medicine: Voices from the Field May 5, 1998.
WHY SUPERVISE ? Maintain:OrderSafetyCompetencyEfficiencyOptimism Get The Work Done!
Why Design Tips for Sakai? Small teams in higher ed means wearing many hats Not all teams have designers Meant to be a primer for developers doing design.
Missouri PTA 2013 Convention Kathy Nevans Past State President National PTA Board of Director Member.
Nursing Assistant Monthly Copyright © 2008 Delmar, Cengage Learning. All rights reserved. Residents’ families: Through their eyes December 2008.
Nursing Assistant Monthly Copyright © 2014 Cengage Learning. All rights reserved. June 2014 Welcoming a new nursing assistant.
Introduction of Problem Event. Lisa is on the phone talking to 3 East to give the receiving nurse report on her patient.
Roles in Medicine What do all those titles mean?.
Primary school classroom activities. An empathetic person understands the feelings of others by… 1.Watching and listening 2.Remembering when they felt.
MEDICAL STUDENT TRANSITION COURSE Professionalism in the Clinical Environment ANTHONY A. MEYER, MD, PHD CHAIRMAN, DEPARTMENT OF SURGERY UNIVERSITY OF NORTH.
Lesson 5 – Other ways to ground the rocket. Today’s lesson will help build 4 skills that are essential to resolving conflicts and preventing violence:
HANDLING IRATE CUSTOMERS
CBEI Essentials for residents, fellows, and faculty A 10-minute primer on the Criterion-Based Evaluation Initiative and student performance assessment.
Notes on Annotations Annotating: Connecting closely with the text Text to Self (T-S) – This is when you can personally relate to the text. For example.
MPPDA Our Programs at a Glance Russ Kolarik, MD Immediate Past President March 24, 2015.
Managing Team Conflict A healthy approach to communication and problem-solving. Foundation Standard 8.23.
Induction toolkit 4. HOW DO I CARRY OUT MY ROLE? © GovernWell
 WORKING WITH ACTORS from STAGE DIRECTING, A director’s itinerary.
Doctor-Patient Relationship and Medical Professionalism
Draft Teamcard Project Update Chief Resident’s Lunch Meeting February 7 th, 2011 Last Updated: 1/18/2011.
Council of Governors Meeting December 2013 Beverley Geary Director of Nursing.
Interpersonal Skills.
Lisa Caple Change Reporting From Fax to Phone. History  38 bed neurology/ neurosurgery unit that is divided into two sections.  12 beds are dedicated.
The Role of the Home Care Aide in Medication Administration Revised1.
DISCLOSURES The presenters have no conflicts or affiliations to disclose.
“The Psychologically Flexible Teacher” Debra A. Gould MD, MPH; Michael J. Aquilino, MS, LMHC Central Washington Family Medicine Residency Program Yakima,
Ann LaCasce, MD Dana-Farber Cancer Institute Alison Loren, MD, MS University of Pennsylvania Alice Ma, MD University of North Carolina, Chapel Hill.
Resolving Conflict What is conflict? How do we react to conflict?
Case Your intern admitted an elderly patient from a nursing home with change in mental status and did a very cursory workup, and did not speak to the family.
Joe Florence, M.D. Jim Shine, M.D. Bruce Bennard, Ph.D.
Flint Water Crisis: Background and Next Steps
The Clinical Practice Program
Conflict Resolution KEYS Academy and Options HS with the
Department of Emergency Medicine Kevin Biese, MD, MAT
Chapter One: Lesson Two Page 10
Basic Classroom Rules Social Story
CBEI Essentials for Residents, Fellows, Advanced Practice Providers, and Faculty A 10-minute primer on student performance assessment in required clerkships.
Developing Values Based Technology
Understanding challenging behaviors
RESOLVING CONFLICTS by John Ostrowski
Top Ten Pearls & Pitfalls of Fellowship Program Directorship
Week 30.
Engage, Communicate, and Reach
Presentation transcript:

You receive an angry page from one of the discharge planning nurses. She has been asking your intern for the discharge paperwork for this patient since yesterday, and is furious that the intern has been rude and dismissive. She wants you to “deal with it”. There have been “issues” with this intern before…

Conflict Resolution: Angela Jackson, MD Director, Primary Care Training Program Boston University School of Medicine

Conflict Resolution: The Role of the Chief Resident The chief resident has a unique position- EVERYONE will come to you with issues (real or imagined) for you to fix – residents, nurses, faculty

Conflict Resolution: The Role of the Chief Resident Chief Resident Patient AdvocateResident Advocate

Conflict Resolution: A Survival Guide Rule #1: Always get the whole story Rule # 2: That means a first hand account of ALL sides, if possible Rule # 3: Identify the “real issues”

Conflict Resolution: A Survival Guide Not every battle has to be your battle Do not confuse “venting” with “real issues” Take notes BE FAIR BE CONSISTENT

Conflict Resolution: A Survival Guide Listen Don’t take sides It’s usually a communication thing… “Do the right thing for the patient”

Feedback: Privacy Policy Feedback
Do Not Sell My Personal Information
About project: SlidePlayer Terms of Service

© 2025 SlidePlayer.com. Inc. All rights reserved.