EMS ONLINE DIRECTORY David Beaton Jed Crelley Kumaran Mahentharian

Agenda Introduction Background Goals Process Metrics Current/Future status Demo Risks Reflections

Purpose One and only one nationally expanding online database of Emergency Medical Services A central location for EMS and public safety organizations in any county, state or region A tool for creating printed directories of all available EMS organizations for any number of counties

Goals Extend current functionality Enhance system usability Improve our process for developing software Develop a system for deployment

Current Design

Process Improvements Re-aligned schedule based on risks –Re-negotiation of high priority features Fewer releases –Allowed for higher quality software to be released –Less duplicate testing Feature Driven Process Model –Modified version of Scrum

Testing Testing occurred for two weeks before deployment. –Sponsors were given test environment to experiment with –Test plan developed to address major aspects of system Bug fixes performed during non-peak usage hours

Metrics-Features Feature Time-Line

Metrics-PUM Problems Per User Month

System Improvement Main focus for second semester was on InDesign simplification Working system along with survey provided many suggestion for improvement STEP conference provided an invaluable opportunity to do usability studies

New & Enhanced Features Enhanced Survey System Bulk Auto-Formatting of user entries Added an advertisement management system Streamlined PDF conversion process significantly Simplified admitting physician process One step registration process

Demo

Current Status Some features were removed due either low importance and/or high risk Testing, Testing, Testing Have not found any new bugs in the past week All reported bugs have been fixed System is as complete as a working system can get

Future Directions Business team is coming up with plans to make this project self sustainable System is now robust enough for counties to use to create their own hard copy PDFs Sponsors are now looking for ways to get local governments to utilize the new system

Risks Encountered Small team size –Overlapping roles –Assignments based on strengths New Technologies –InDesign –C# Many feature requests –Feature negotiations Pre-existing code-base Deployment

Reflections Working with real end users –Maintenance and support Usability problems Very active sponsors